Erin Heard

• Provided prompt customer service, handling inquiries, special orders, and repair updates.
• Managed filing system, entered data, and completed other clerical tasks.
• Used accounting software to process AP and AR invoices and maintain inventory control.
• Generated customer invoices and processed cash, check or Point of Sale payments.
• Ensured timely ordering of parts and supplies to facilitate hydraulic repairs.

• Developed relationships with key store personnel to support company partnerships.
• Scheduled and completed work to meet deadlines at retail partners within service region.
• Troubleshooting and repair of interactive electronic displays to ensure full functionality.
• Accurately completed app-based call forms to upload photos and information for each job.
• Communicated remotely with management, reps, and call center to complete work.
• Provided comprehensive training to new hires, ensuring consistent understanding.

• Combatted local and world hunger by participating in meal-packing events and food pantry programs.
• Supported community outreach through charity drives, special events, and agency partnerships.
• Served unhoused community members through the delivery of food, clothing, and hygiene kits.
• Facilitated support groups for parents of teens and single mothers and led student art workshops.

• Fostered conducive learning environment and implemented effective classroom management.
• Supported student learning through homework assistance, learning-focused and hands-on activities.
• Mentored and coached wide range of students to develop independence and self-confidence.
• Organized and supervised indoor, outdoor, and recreational activities to promote physical, mental, and social development in children and promote a healthy, safe environment.
• Collaborated with teachers and parents to determine how best to support student success.
• Participated in professional development opportunities to stay current on educational techniques, training for at-risk youth, and instructional strategies for continuous improvement.

• Contributed positively to school culture by participating in PTA, volunteering for various school events, and promoting a sense of community among staff, students, and families.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Boosted fundraising efforts, securing valuable donations through targeted campaigns.