Erin Heard
Elizabethtown,PA
Summary
Dynamic professional with a proven track record in operations management and customer relations, honed at Sheehan Carpentry and Remodeling. Excelled in organizational skills and financial tracking, significantly enhancing office efficiency. Expert in administrative support and fostering student motivation, demonstrating exceptional multi-tasking ability and clear communication.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dedicated and passionate educator with extensive knowledge in teaching and updating instructional methods. Committed to mentoring students to boost engagement and overall success. Outgoing, friendly, and highly attentive to detail.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
Sheehan Carpentry and Remodeling
Annville, PA
06.2022 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track profit and loss.
- Answered phone calls, responded to emails, text messages, etc.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Assistant
A. Fieni and Son, Inc
Elizabethtown, PA
04.2021 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated internal communication by distributing memos and announcements.
- Monitored office expenses and submitted purchase requests.
- Facilitated communication within the office and with external partners.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Managed daily office operations and maintained a clean and efficient workspace.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Completed and mailed contracts, invoices or checks.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Troubleshot office equipment, computer hardware and software issues.
Salon and Pre-Salon Educator
Empire Beauty School
Lebanon, PA
11.2021 - 04.2022
- Engaged in weekly meetings with school staff to review goals and objectives, discuss challenges, and identify opportunities for improvement.
- Coached junior stylists on the latest hair styling techniques and trends.
- Provided ongoing technical support to students regarding product usage and services offered.
- Assisted in developing a comprehensive library of instructional materials for use by students on the salon floor and pre-salon.
- Collaborated with senior management to create innovative marketing strategies that drove sales growth at the salon.
- Organized events such as fashion shows, photo shoots, and other promotional activities to increase brand awareness within the local community, in order to generate interest in enrolling in cosmetology school.
- Implemented customer loyalty initiatives designed to enhance customer satisfaction levels.
- Created detailed reports tracking key metrics such as revenue per service hour, average ticket size, client retention rate.
- Delivered presentations on various topics including current industry trends, product knowledge, customer service best practices.
- Developed creative campaigns aimed at increasing clientele base through social media channels such as Instagram, Facebook, Twitter.
- Researched competitive landscape to stay abreast of emerging trends in the beauty industry.
- Analyzed customer feedback surveys to identify areas of improvement within the organization.
- Supervised day-to-day operations of assigned salons ensuring adherence to company policies and procedures.
- Managed inventory control system, ensuring proper stocking levels are maintained at each location throughout the school.
- Developed modern curriculum based on current hairstyle, nail, and skin care trends.
- Kept detailed student records, monitoring progress and growth to provide individual support.
- Demonstrated techniques for care on both mannequins and live people.
- Organized hair shows and competitions for students.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Maintained student records detailing progress, attendance and program requirements.
- Created appropriate learning environments for students.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Planned in-class activities, discussions and lectures to increase student comprehension and participation.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
- Offered flexible work schedule to meet needs of students.
- Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
- Prepared course objectives to follow school's curriculum standards established by school and state.
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
- Selected curriculum and instructional aides to increase students' understanding of core concepts.
- Documented and reported on student grades in compliance with school policies.
- Administered standardized tests to assess progress and evaluate need for improving course materials.
- Supervised advanced student work from both independent and group projects.
- Helped students make optimal choices on courses to complete degrees and prepare for careers.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports disciplinary methods.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Maintained an up-to-date database of all products used in the salons along with pricing information.
Education
Licensed - Cosmetology Educator
Empire Beauty School
Harrisburg, PA06-2015
Skills
- Operations Management
- Customer Service
- Data Entry
- Billing
- Administrative Support
- Office Management
- Organizational Skills
- Financial Tracking
- Workflow Optimization
- Office management software
- Scheduling Coordination
- Customer Relations
- Clear oral/written communication
- Excellent multi-tasking ability
- Scheduling and calendar management
- Peer Mentoring
- Course implementation
- Professional training
- Group and individual instruction
- Lesson Planning
- Continuing education
- Student relations
- Academic goals
- Academic advisement
- Teaching strategies
- Class Instruction
- Subject matter expertise
- Classroom Management
- Practical Learning
- Student Motivation
- Remote Learning
- Student Records Management
- Academic discipline
- Student Interaction
Accomplishments
- I received multiple awards while employed at the Lebanon Empire Beauty School as an educator.
Certification
- Through continuing education I received various certifications to better understand products and techniques within the beauty career.
References
References available upon request.
Timeline
Office Manager
Sheehan Carpentry and Remodeling
06.2022 - Current
Salon and Pre-Salon Educator
Empire Beauty School
11.2021 - 04.2022
Office Assistant
A. Fieni and Son, Inc
04.2021 - Current
- Through continuing education I received various certifications to better understand products and techniques within the beauty career.
Licensed - Cosmetology Educator
Empire Beauty School
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