ERIN HECKARD
Duncannon,PA
Summary
Professional with winning attitude and desire to deliver exceptional experience. Focused on setting high expectations and raising service standards. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Part-time Revenue Recovery Supervisor
United Parcel Service, UPS
Middletown, Pa
02.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Processed timecards and payroll data for team of employees.
- Generated reports to track employee time and attendance.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Tracked employee vacation, sick and personal time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Kitchen Manager
All American Legion Post 730
03.2023 - 05.2023
- I deal directly with the Board Officers of the Legion, the customers themselves, along with my vendors.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with health and safety regulations.
- Managed kitchen staff schedules and coordinated food and product orders to ensure optimal inventory levels.
- Enforced kitchen safety and cleanliness standards, ensuring compliance with health regulations and a safe working environment.
- Prepared and communicated weekly and monthly specials to members, collaborating with Board Officers and addressing customer inquiries.
Cook
All American Legion Post 730
07.2022 - 05.2023
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces, and emptying trash cans.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Made meals in accordance with company standards and requirements.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Caregiver
Angels on Call
05.2022 - 10.2023
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Laundered clothing and bedding to prevent infection.
PT Preload Supervisor
UPS
05.2021 - 09.2023
- Identified areas where additional training was required for staff development.
- Enforced company standards on attendance, productivity, and quality assurance.
- Maintained accurate records related to employee performance and disciplinary action.
- Assigned work tasks to staff members and monitored progress to ensure completion within established deadlines.
- Evaluated employee performance through observation, feedback sessions, and periodic reviews.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Implemented corrective action plans when necessary to address performance deficiencies or policy violations.
Preloader
UPS
10.2020 - 05.2021
- Used scanners to track parcel information, condition, or receipt.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reported any safety hazards or unsafe working conditions to the management team promptly.
Bar Tender
Riviera Tavern Inc
09.2016 - 10.2020
- Completed regular bar inventories and daily requisition sheets.
- Attended regular training sessions to stay updated on new products or trends.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Provided drink suggestions to customers based on their preferences.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper changes for cash transactions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Processed payments accurately and efficiently with POS system.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Data Processor (Xrays)
United Concordia Dental
06.2016 - 02.2018
- Coordinated, scheduled, and executed in-depth data entry projects.
- Researched and obtained further information for incomplete documents.
- Compiled, sorted, and verified accuracy of data entered into database.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
Owner/operator
Heckard's Family Daycare
03.2010 - 06.2017
- Maintained accurate records of children's attendance, health information and developmental progress.
- Established and enforced modern educational standards to support student needs.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Set and enhance program schedules to meet expected demands and enhance student learning opportunities.
- Monitored financial budgets related to childcare operations.
- Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
- Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
- Provided guidance for parents on child development issues.
- I communicated with parents and fostered strong professional relationships.
- Enforced rules to promote positive behavior among children under care.
- Oversaw daily activities and programs to educate and socialize participants.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Developed, implemented, and monitored policies and procedures to ensure the safety of all children in care.
Education
Business Administration and Management bachelors program -
CTU
02.2026
Associate in Business Administrations and Management -
CTU
11.2024
Associates Degree - Accounting
CENTRL PENN BUSINESS SCHOOL
01.2016
Skills
- Purchasing
- Employee monitoring
- Menu development
- Recruitment
- Kitchen staff coordination
- Scheduling
- Attention to detail
- Decision-making
- Employee development
- Documentation and reporting
- Expectation setting
- Staff development
- Staff education
- Verbal and written communication
- Staff management
- Safety protocols
Upshistory
- PT Hub Supervisor, 01/31/24, 8171, 099, PT Management, HUB Operations, MAT AUTO CONSOLIDATION HUB SUN, PATWN, United States
- PT Preload Supervisor, 12/20/22, O171, 099, PT Management, Operations, MATPA PRELOAD, PATWN, United States
Communityleadershiproles
- Volunteer, ARMED, 05/06/16, Present, Organizing events for Children's Miracle Network.
- Volunteer, ARMED, 04/01/16, Present, Delivering Easter baskets to kids in hospitals.
Keypositionsheld
- PT Hub Supervisor, 05/22/24, 8171, 099, PT Management, HUB Operations, MAT AUTO CONSOLIDATION HUB SUN, PATWN, United States
- PT Preload Supervisor, 05/2021, Present, UPS
- Kitchen Manager, 03/01/23, Present, All American Legion Post 730
- Cook, 07/11/22, Present, All American Legion Post 730
- Caregiver, 05/09/22, Present, Angels on Call
- Bar Tender, 09/09/16, 10/04/20, Riviera Tavern Inc
- Data Processor (Xrays), 06/13/16, 02/09/18, United Concordia Dental
- Owner/operator, Heckard's Family Daycare, 03/08/10, 06/09/17
Timeline
Part-time Revenue Recovery Supervisor
United Parcel Service, UPS
02.2025 - Current
Kitchen Manager
All American Legion Post 730
03.2023 - 05.2023
Cook
All American Legion Post 730
07.2022 - 05.2023
Caregiver
Angels on Call
05.2022 - 10.2023
PT Preload Supervisor
UPS
05.2021 - 09.2023
Preloader
UPS
10.2020 - 05.2021
Bar Tender
Riviera Tavern Inc
09.2016 - 10.2020
Data Processor (Xrays)
United Concordia Dental
06.2016 - 02.2018
Owner/operator
Heckard's Family Daycare
03.2010 - 06.2017
Business Administration and Management bachelors program -
CTU
Associate in Business Administrations and Management -
CTU
Associates Degree - Accounting
CENTRL PENN BUSINESS SCHOOL
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