Summary
Overview
Work History
Education
Skills
Timeline
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Erin Heidt

Massillon,OH

Summary

Accomplished leader with extensive experience at Rite-Aid Pharmacy, excelling in inventory control and fostering team collaboration. Demonstrated success in enhancing customer satisfaction and significantly reducing staff turnover through effective training and mentoring. Skilled in cash handling and prioritizing tasks to streamline operations and achieve operational excellence.

Overview

25
25
years of professional experience

Work History

Shift Supervisor

Rite-Aid Pharmacy
08.2009 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Store Manager

Rite-Aid Pharmacy
01.1999 - 05.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Education

College Prep -

McKinley Senior High School
Canton, OH

Skills

  • Training and mentoring
  • Cash handling expertise
  • Inventory control and record keeping
  • Safety awareness
  • Schedule oversight
  • Daily workflows
  • Priority management
  • Multitasking

Timeline

Shift Supervisor

Rite-Aid Pharmacy
08.2009 - 06.2024

Store Manager

Rite-Aid Pharmacy
01.1999 - 05.2009

College Prep -

McKinley Senior High School

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Erin Heidt