Erin Henderson
Red Springs,NC
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
14
14
years of professional experience
Work History
Administrative Specialist
Public Schools Of Robeson County
08.2019 - 03.2022
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Assisted with event planning, including associated travel and logistical arrangements.
- Answered questions and addressed, resolved or escalated issues to Assistant Superintendent to satisfy employees.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Liaised between Assistant Superintendent and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
- Conducted background checks and employment verifications.
- Coached new employees on administrative procedures, company policies and performance standards.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Monitored Assistant Superintendent's work calendar and scheduled appointments, meetings and travel.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced highly accurate internal and external letters and memoranda.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
Administrative Assistant
Public Schools Of Robeson County
07.2018 - 08.2019
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Scheduled office meetings and client appointments for Assistant Superintendent and Cabinet.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Monitored Assistant Superintendent's work calendar and scheduled appointments, meetings and travel.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Prepared packages for shipment, pickup and courier services for prompt delivery.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created informative and entertaining posts for the Public Schools of Robeson County Facebook pages.
- Managed over 50 calls per day.
- Responded to comments, posts and questions from various channels under supervision of the Assistant Superintendent.
- Resolved conflicts and negotiated mutually beneficial agreements between parents, students & administration.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Developed new filing and organizational practices.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Designed insightful and attractive presentations.
- Compiled enrollment reports for program leaders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Licensure Secretary
Public Schools Of Robeson County
02.2016 - 07.2019
- Answered and directed calls using multi-line switchboard.
- Administered all facets of personnel policies and procedures.
- Composed letters for employees regarding personnel issues such as contract requirements, deadlines and employment status.
- Recorded and secured confidential employee information.
- Assist the Director of Licensure with educator recruitment when necessary
- Managed all appointments for the Director of Licensure
- Developed team communications and information for Licensure meetings.
- Assist over 500 teachers complete the licensure renewal process each year.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Formatted visual presentations for speeches and meetings, using state-of-the-art applications and equipment, including Microsoft Office and Google Drive.
- Received and routed business correspondence to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Referral Clerk
Harris Family Practice
03.2015 - 01.2016
- Resolved customer problems and complaints.
- Provided clerical support to 16 physicians and assistants by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized and scheduled office meetings as well as client appointments for team of 8 professionals, effectively accommodating hectic agendas.
- Scheduled appointments with specialists on behalf of clients.
- Notified and reminded clients of appointments.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Coordinated with medical staff and patients to find cost-effective options for medical services.
- Linked families to relevant community support to meet non-medical needs.
- Worked with insurance companies to obtain prior authorization for select procedures.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Built professional relationships with service providers.
Patient Account Representative
Southeastern Health
12.2014 - 03.2015
- Worked with outside entities to resolve issues with billing, claims and payments.
- Worked at least 40 patient accounts per day.
- Contacted patients after insurance was calculated to obtain payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Utilized computer programs to create invoices, letters and other documents.
- Reconciled statements with patient records.
- Posted payments and processed refunds.
- Prepared reports detailing billing actions, flags and other key information.
- Electronically submitted bills according to compliance guidelines.
Assistant Administrator
United Insurance Company Of America
04.2013 - 01.2014
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Managed department inventory, including purchasing, stocking and organizing items.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Provided quality customer service to over 20 customers per day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Medical Records Clerk
Southeastern Behavioral Homecare
01.2008 - 02.2013
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed patient admission and discharge documentation.
- Received and processed medical records requests.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Adhered to all facility, company and legal guidelines.
- Input data into computer programs and filing systems.
- Prepared mailings of information and documentation.
- Audited records for accuracy.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ05.2020
High School Diploma -
Red Springs High School
Red Springs, NC06.2010
Notary Public NC License - Notary Public
Robeson Community College
Lumberton, NC2023
Skills
- Document management
- 65 WPM typing speed
- Customer relations and communications
- Presentation design
- Project planning
- Video conference Preparation
- Multi-line phone proficiency
- Social media knowledge
- Records Management
- Proficient In Microsoft Office and Google Drive
- Videoconference preparation
- Confidential Document Control
Timeline
Administrative Specialist
Public Schools Of Robeson County
08.2019 - 03.2022
Administrative Assistant
Public Schools Of Robeson County
07.2018 - 08.2019
Licensure Secretary
Public Schools Of Robeson County
02.2016 - 07.2019
Referral Clerk
Harris Family Practice
03.2015 - 01.2016
Patient Account Representative
Southeastern Health
12.2014 - 03.2015
Assistant Administrator
United Insurance Company Of America
04.2013 - 01.2014
Medical Records Clerk
Southeastern Behavioral Homecare
01.2008 - 02.2013
Associate of Arts - Business
University of Phoenix
High School Diploma -
Red Springs High School
Notary Public NC License - Notary Public
Robeson Community College
Similar Profiles
Susan WilliamsSusan Williams
Teacher, Grade 1 at Public Schools Of Robeson CountyTeacher, Grade 1 at Public Schools Of Robeson County
Josephine CummingsJosephine Cummings
Speech Therapist at Public Schools Of Robeson CountySpeech Therapist at Public Schools Of Robeson County
Carlena P. SmithCarlena P. Smith
Assistant Principal at Public Schools Of Robeson CountyAssistant Principal at Public Schools Of Robeson County
Amanda AllenAmanda Allen
Teacher Assistant at Public Schools Of Robeson CountyTeacher Assistant at Public Schools Of Robeson County
Samara BernabeSamara Bernabe
Herds Person at SmithfieldHerds Person at Smithfield