Erin Hennessy
Englewood,CO
Summary
Dynamic leadership professional with over 10 years of successful and comprehensive experience. Demonstrates initiative, drive, independence and proven ability to work effectively in high-stress situations. Experience motivating and leading staff, developing programming, and working closely with clients and patients. Engaging communicator and relationship-builder with expertise in healthcare, management, and training and the ability to balance strategic decisions with providing compassionate care to people from all backgrounds.
Overview
20
20
years of professional experience
Work History
Practice Manager
PetVet365-University
01.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of [Number] office personnel.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
Emergency Veterinary Technician
Colorado Veterinary Specialist Group
04.2021 - 01.2024
- Triage and facilitate care of animals in a timely and efficient manner to ensure the highest quality of care is provided for all patients
- Perform all treatments that are ordered by the doctors for all hospitalized patients
- Place IV catheters, administer medications, give iv injections, IM medications, oral medications, place central lines, take radiographs, run anesthesia, monitor sedation of patients, set up and assist in emergency surgeries, run codes, obtain client histories, relay all information to the doctors, place bandages, educate clients on patient care and at home instructions, discharge patients from hospital
- Clean and organize work area, restock supplies and medications
- Work closely with other staff to ensure the highest quality of care is given to all patients
- Ensure all client billing is recorded and accurate
Practice Manager
Patients First Medical
09.2018 - 04.2021
- Plan and direct day-to-day activities to meet practice mission and philosophy, collaborate with physicians to develop strategic business plans, define budgets and establish daily operational objectives, define and implement new and revised policies to streamline processes
- Oversee financial activities including billing, payroll and accounts payable/receivable, prepare and deliver monthly financial reports to owners and board of directors
- Coded patient services into practice management system to facilitate patient billing, conducted coding and compliance audits to maintain coding integrity and accuracy
- Increased accounts receivable, reimbursement amounts, and reduced turnaround time through proper documentation and research of current insurance standards
- Reduced outstanding patient collection balance by ~ 60%
- Reduced employee turnover and improved morale by becoming competitive with compensation and benefits
- Optimized technology, standardized processes and procedures, identified and resolved workflow issues, and created job descriptions
- Coached, recruited, hired, terminated, and disciplined personnel
Office Manager/Lead Vet Tech
Front Range Equine and Livestock
01.2010 - 07.2019
- Administer medication, monitor patient vitals, and assist with medical procedures
- Educate clients on animal care, medication administration, health and growth
- Assisted in the initialization and set up of new computer software for updating and maintaining client medical records
- Plan, organize and conduct client education seminars several times yearly on various topics, including alternative medicine, toxic items to pets, and healthy diets for dogs
- Collaborate closely with the Horse Protection League and provide regular educational presentations to their staff
Process Assistant & Mid-Shift Manager On Duty
Amazon Logistics
01.2017 - 01.2018
- Promoted several times from Temporary Pick and Stage Associate, Blue Badge Associate, Ambassador, and then Process Assistant
- Served as Mid-Shift Manager On Duty supervising 5-15 staff members
- Troubleshot driver issues, addressed security concerns, and managed labor hours
- Developed and implemented a training program for deaf associates that ultimately became a weekly training and successfully trained deaf staff to complete the job without additional supports
- Collaborated closely with the Training Coordinator to rewrite training program to increase training effectiveness
- As the Lead Employee Ambassador, trained and mentored all new associates
Education
BS - Healthcare Administration & Management
Colorado State University
BA - Psychology
Metropolitan State University of Denver
Denver, CO11.2024
Skills
- Implementation of LMR and practice management system to streamline efficiency
- Negotiation and management of payer contracts
- Increase practice revenue by 33%
- Experience supervising 15 staff and monitoring productivity
- Implemented corrective action plan to mitigate coded related claim denials and rejections
- Meet with physician's and staff to ensure clinical and administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system
- Monitored Centers for Medicare & Medicaid Services (CMS) compliance based on reviews of Medicare and other commercial insurances' updates, guidelines and regulations and reported updates and changes to the medical director
- Staff management
- Workflow management
- Practice management
- Schedule management
Community Service
- The Blue Bench - Participated in facilitation of group therapy.
- DISC assessment - initiated and participated in the administration and dissemination of personality testing at CVSG.
- AXL Academy Volunteer - Assisted in the organization of Health Office to ensure records were compliant with state regulations.
- White House Project - Assisted in social media promotion and wrote an article that was published on the website.
Timeline
Practice Manager
PetVet365-University
01.2024 - Current
Emergency Veterinary Technician
Colorado Veterinary Specialist Group
04.2021 - 01.2024
Practice Manager
Patients First Medical
09.2018 - 04.2021
Process Assistant & Mid-Shift Manager On Duty
Amazon Logistics
01.2017 - 01.2018
Office Manager/Lead Vet Tech
Front Range Equine and Livestock
01.2010 - 07.2019
BA - Psychology
Metropolitan State University of Denver
BS - Healthcare Administration & Management
Colorado State University
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