Erin Hernandez
Houston,Texas
Summary
I am a hard worker with different abilities who is willing and wanting to learn more. I love interacting with people and I would enjoy to have a work experience that teaches me and pushes me to grow further.
Overview
25
25
years of professional experience
Work History
Laboratory Manager
Robert J. Jenkins & Co.
10.2012 - Current
- Kept laboratory in compliance with applicable guidelines and laws.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Managed operational documents and produced reports detailing results.
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Invoiced customers.
Self Employed /Housekeeper
Erin Hernandez
08.2008 - 10.2012
- Clean and sanitize kitchens and bathrooms wiping down all fixtures and occasionally cabinets
- Dust
- Vacuum
- Mop
- Organize
- Wash linens
- Make beds
- Wash dishes
- Take out trash
- Organize specific areas
- Grocery delivery
- Driver for doctor appointments
Server
Denny's Restaurants Franchise Association
04.2006 - 08.2008
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
Server
Colosseum
09.2003 - 04.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Laboratory Assistant
Robert J. Jenkins & Co.
06.1996 - 09.2001
- Prepared samples for testing by casting or gunning refractory
- Cut specimens using a water saw
- Calculated densities of specimens
- Tested specimens for PSI, abrasion loss, modulus of rupture and porosity
- Maintained laboratory cleanliness
Education
General Studies
San Jacinto College District
Pasadena, TXGeneral Studies
Austin College
Sherman, TXSkills
- Quality Control
- Corrective Actions
- Managing Laboratory Operations
- Good communicative skills with customers
- Ability to multi-task
Timeline
Laboratory Manager
Robert J. Jenkins & Co.
10.2012 - Current
Self Employed /Housekeeper
Erin Hernandez
08.2008 - 10.2012
Server
Denny's Restaurants Franchise Association
04.2006 - 08.2008
Server
Colosseum
09.2003 - 04.2006
Laboratory Assistant
Robert J. Jenkins & Co.
06.1996 - 09.2001
General Studies
San Jacinto College District
General Studies
Austin College
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