Summary
Overview
Work History
Education
Skills
Timeline
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Erin Hernandez

Sacramento,CA

Summary

Experienced hospitality professional with 10+ years delivering exceptional customer experiences in fast-paced environments. Seeking to transition into a new role where strong communication, multitasking, and problem-solving skills can contribute to team success.

Overview

23
23
years of professional experience

Work History

Server/Bartender

Sheraton Grand Sacramento Hotel
09.2013 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server/cocktail server

Blackhawk Country Club
10.2012 - 07.2014
  • Responsible for private parties.
  • Experience in fine dining service.
  • General knowledge of food and wine pairing.
  • Demonstrate genuine hospitality while greeting and establishing a rapport with guests.
  • Experience in cocktail serving.
  • Experience in training and educating new employees.
  • Experience in a banquet setting.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Receptionist

Renu Laser Spa
01.2003 - 01.2006
  • Answered phone calls promptly.
  • Responsible for making employee schedule.
  • Resolved customer issues and concerns.
  • Was knowledgeable on all procedures and able to explain to clients.
  • Responsible for sales of products and packages.
  • Handled a variety of variety of skin care and laser treatments.
  • Scheduled client appointments.
  • Managed client records.
  • Greeted clients in a warm and friendly manner.

Education

Associate of Arts -

Las Positas College
Livermore, CA
01.2011

Pre-Nursing

California State University East Bay
Hayward, CA
01.2013

Bachelor of Arts - Early Development, Care, And Education

California State University Sacramento
Sacramento
01-2022

Skills

  • Strong verbal communication and interpersonal skills
  • Effective listening skills
  • Skilled in managing difficult situations
  • Multitasking and prioritizing tasks under pressure
  • Strong attention to detail
  • Team-oriented and cooperative with coworkers and management
  • Staff training and development
  • Quick problem-solving in unexpected situations
  • Strong work ethic and ability to thrive under stress

Timeline

Server/Bartender

Sheraton Grand Sacramento Hotel
09.2013 - Current

Server/cocktail server

Blackhawk Country Club
10.2012 - 07.2014

Receptionist

Renu Laser Spa
01.2003 - 01.2006

Pre-Nursing

California State University East Bay

Associate of Arts -

Las Positas College

Bachelor of Arts - Early Development, Care, And Education

California State University Sacramento

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Erin Hernandez