Erin Hibl
Elkhorn,WI
Summary
Dynamic hospitality professional with experience at Geneva National Golf Club, excelling in high-volume service environments. Proven ability to enhance customer satisfaction through strong multitasking and exceptional client relations. Skilled in team training and development, fostering a supportive atmosphere that drives repeat business and boosts sales through effective upselling techniques.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Bartender/Server
Evergreen Golf Club
08.2024 - Current
- Served high customer volumes during special events, nights, days and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and restocking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
Paloma Resorts-Geneva National Resort-The Ridge
03.2016 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender/Server Assistant Manager
Alpine Valley SKi/Golf Resort
12.2011 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Scheduling of bartenders, servers and bussers
Server/Bartender/Banquet Bartender
Hawksview Golf Club
04.2008 - 05.2012
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Williams Bay High School
Williams Bay, WISkills
- Strong multitasking
- Customer service
- Highly reliable
- Supportive team member
- Hospitality service expertise
- Service-oriented mindset
- Team training and development
- New hire training
- Staff leadership
- Good organizational skills
- Strong client relations
Timeline
Bartender/Server
Evergreen Golf Club
08.2024 - Current
Server/Bartender
Paloma Resorts-Geneva National Resort-The Ridge
03.2016 - 02.2024
Bartender/Server Assistant Manager
Alpine Valley SKi/Golf Resort
12.2011 - 01.2019
Server/Bartender/Banquet Bartender
Hawksview Golf Club
04.2008 - 05.2012
Williams Bay High School
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