Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Erin Hickcox

Corinth,Texas

Summary

Strategic risk management professional with 30 years in the banking industry, including 18 years specializing in operational risk. Expertise encompasses Consumer/Retail banking, RCSA, and Issues Management. Led initiatives to enhance risk identification and mitigation while collaborating with key stakeholders and executives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

VP-BRCO (Business Risk and Controls) Specialist Lead- Wealth Management

Comerica Bank
10.2024 - Current
  • Leads enterprise risk and controls initiatives for the firm’s largest revenue segment, supporting Trust divisions through end-to-end issue management, remediation, and root cause analysis.
  • Oversaw full issue lifecycle from identification to closure, partnering with cross-functional stakeholders to ensure regulatory compliance and sustainable control outcomes.
  • Lead First Line of Defense (1LOD) risk activities by proactively identifying and managing operational compliance, RCSA, and self-identified risks, while assessing control gaps and enhancement opportunities.
  • Provides strategic advisory support on risk frameworks, control design and closure metrics, and serves as a trusted subject matter expert educating teams on best practices.
  • Advised Business Risk and Control Unit teams on developing effective risk-based action plans and reviewed closure packages to identify gaps in evidence documentation.
  • Resolved complex issues in a highly regulated environment, managing 50% of all Wealth Management issues with up to 60 concurrent cases.
  • Drove timely resolution of issues by collaborating with compliance, restitution, and operational teams.
  • Delivered actionable insights on issue management trends and emerging risk themes to inform decision-making and enhance closure performance.
  • Influenced executive and senior stakeholders across business, compliance, testing, SOX, and Second Line of Defense, driving alignment on risk management strategies.
  • Review and validate control activities to confirm operational effectiveness, including support for control design, process testing, and long-term accountability.

AVP- Operational Risk and Compliance Analyst (Second Line of Defense, SLOD)

Texas Capital
03.2023 - 10.2024
  • Provided independent oversight of operational risk across multiple banking lines, including Commercial, Treasury, Deposit Operations, Consumer (Retail)/Digital Bank and Payment Product Services), FCC, KYC, and Fraud.
  • Led RCSA reviews, identified control gaps, and improved risk documentation for enhanced operational risk management.
  • Facilitated executive-level risk discussions, resolved issues, and improved policies and processes to strengthen compliance frameworks.
  • Assisted in implementing new initiatives and system enhancements across various banking operations.
  • Review and Challenge individual Risk and Control Self-Assessments (RCSAs) for covered Risk Assessment Units (RAUs) for all lines of businesses with focus on Consumer/Retail, Treasury Services and Deposit Operations.
  • Ensure that the most significant operational risks are identified and documented appropriately in the RCSAs/the bank’s Archer GRC tool and are rated reasonably for their levels of inherent risk, quality of risk management, and residual risk.
  • Identified control design gaps and enhancement opportunities, improving documentation of bank’s control inventory for better risk oversight.
  • Work with other risk program owners/Internal Audit to ensure that there is one control inventory bank maintained in Archer.
  • Perform required functions across all applicable risk programs such as Issues Management, reviewing drafts, identifying Priority tier, and validating resolution plans.
  • Facilitate meaningful risk and control conversations with LOB’s senior and executive management on a regular basis through compiling risk information.
  • Managed ad-hoc projects, including new initiatives and system enhancements, to improve banking processes and services.

Regional Services Senior Consultant

Wells Fargo Bank
02.2010 - 05.2022
  • Influenced and supported a team of 22-36 managers overseeing 100-220 team members.
  • Mitigated risk and strengthened supervision of sales practices and risk management within first line of defense through observation, KPI/KRI monitoring, coaching, and feedback.
  • Led cross-functional teams to design and implement strategic initiatives.
  • Analyzed customer data to identify trends and improve service offerings.
  • Facilitated stakeholder meetings to align project goals and expectations.
  • Managed project timelines and resources to ensure efficient delivery.
  • Developed training programs to enhance team capabilities and performance.
  • Collaborated with management to develop risk assessment strategies.
  • Streamlined processes to enhance operational efficiency and effectiveness.
  • Provided expert advice on regulatory compliance and best practices.
  • Supported and partnered with Corporate Real Estate, Business Continuity, ATM, Corporate Security, Complaints, and Incident Management.
  • Identified, measured, and monitored risk and key indicators, supporting action plan writing and execution through inspection and coaching.
  • Provided regulatory oversight and influenced complexity of the financial industry minimizing risk within the enterprise through identifying gaps and creating awareness of risk framework with leadership and employees.
  • Inspected and validated customer complaint processes in branch banking to ensure compliance and efficiency.
  • Established strong performing teams by developing critical thinking skills in decision making, creating awareness, and reinforcing decision-making through observation and coaching.
  • Reviewed and validated Home Equity, Auto Finance, Personal Loans and Business applications and documents prior to submission to documentation review.
  • Built strong partnerships within the enterprise through networking and sharing innovative ideas for system changes, policies and procedures, and process functions.
  • Focused on loss mitigation, decreasing losses through coaching, ongoing education, and follow-up.
  • Mentored and onboarded district managers, peers, and branch management through weekly or monthly one-on-one meetings in person or by phone.
  • Involved in state Risk Council and shared innovative ideas to simplify communications around policy and procedure and regulatory processes within the branches, including UDAPP, MRA, SCRA, CIP/CDD/EDD, BSA/AML, UAR/SAR.
  • Supported profit and loss reporting not only district-based but for each contributing branch by identifying where to cut costs and increasing the bottom line through analyzing monthly reports.
  • Delivered 100% of projects on time through successful project and resource planning.

Service Manager II, Branch Manager II and III

Wells Fargo Bank
03.2003 - 02.2010
  • Lead, manage, and develop a team of direct and indirect reports with low to moderate complexity and risk in retail banking branch.
  • Managed daily operations of service teams to enhance customer satisfaction.
  • Decided and resolved issues impacting customer and team experience, risks, and growth of retail team to achieve regional banking business objectives.
  • Trained and mentored staff on service protocols and best practices.
  • Oversaw compliance with banking regulations and internal policies.

Education

Bachelor of Science -

Grand Canyon University
Phoenix, AZ
03-2026

Skills

  • Risk Assessment
  • Compliance
  • Decision Making
  • Strategic
  • Cross-functional Collaboration
  • Stakeholder engagement
  • People Management
  • Coaching and mentoring
  • Problem Solving
  • Analytical Thinking
  • Attention to Detail
  • Issue resolution

Certification

  • ABA Certificate in Compliance Management Systems
  • ABA Certificate in Deposit Compliance for Compliance Professionals
  • ABA Certificate in Fraud Prevention
  • ABA Certificate in Compliance Essentials
  • ABA Certificate in Risk Management Frameworks
  • ABA Certificate in Fiduciary Risk and Compliance
  • ABA Certificate in Operational Risk Management

Timeline

VP-BRCO (Business Risk and Controls) Specialist Lead- Wealth Management

Comerica Bank
10.2024 - Current

AVP- Operational Risk and Compliance Analyst (Second Line of Defense, SLOD)

Texas Capital
03.2023 - 10.2024

Regional Services Senior Consultant

Wells Fargo Bank
02.2010 - 05.2022

Service Manager II, Branch Manager II and III

Wells Fargo Bank
03.2003 - 02.2010

Bachelor of Science -

Grand Canyon University
Erin Hickcox