Erin Hickok
Buchanan,VA
Summary
Experienced caregiver and patient advocate with over 20 years in managing complex medical conditions and coordinating care across healthcare providers. Proficient in medical documentation, appointment scheduling, medication management, and effective communication with physicians and support teams. Demonstrated ability to enhance patient outcomes through diligent oversight and advocacy.
Overview
10
10
years of professional experience
Work History
Dedicated Caregiver
Consumer Direct Care Network VA
Richmond, Virginia
07.2018 - 02.2028
- Enhanced patient outlook and daily living by providing compassionate care.
- Facilitated communication between patients and healthcare providers to ensure effective care.
- Patient Advocacy
- Care Plan Support
- Championed patient needs in care planning meetings with multidisciplinary teams.
- Observed patient for changes in physical, emotional, mental or behavioral condition and injuries.
- Educated patient on their rights and available resources within the healthcare environment.
- Responded to crises by assessing situations and implementing solutions.
- Durable Medical Equipment Coordination
- Insurance and Benefits Navigation
- Confidential Patient Information Handling.
- Medical Record Organization
- Performed administrative tasks such as scheduling appointments, ordering supplies and completing paperwork.
Education
Certification - Medical Assistant
Dominion College
Roanoke, VA06-1994
Skills
- Care plan support
- Patient advocacy
- Medical equipment coordination
- Medical record organization
- Insurance assistance
- Client relationship management
Timeline
Dedicated Caregiver
Consumer Direct Care Network VA
07.2018 - 02.2028
Certification - Medical Assistant
Dominion College