Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Erin Higuera

Springfield,OH

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

16
16
years of professional experience

Work History

Warehouse Operations Manager

ID Logistics
04.2023 - Current
  • Successfully managed high-volume periods by allocating resources efficiently and maintaining smooth workflow, ensuring timely delivery of products.
  • Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
  • Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
  • Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within Warehouse setting.
  • Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Built motivated warehouse team of more than 70 employees to consistently accomplish operations goals and exceed performance targets.
  • Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
  • Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Customer Service Manager

ID Logistics
02.2023 - 04.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of 20 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Replenishment Specialist, Master Scheduler

Dole Fresh Vegetables
04.2014 - 02.2023
  • Ensure consistent, reliable, and stable flow of on-time orders to customers maintaining finished good inventory at established target levels in all Springfield Ohio, Bessemer City NC, Marina, CA, Yuma, AZ warehouses and coolers.
  • Receive, analyze and verify customer demand accurately
  • Maintain and use information in MSP/MRP systems to schedule and quantify outgoing finished product needs, set completion due dates, schedule and communicate level production
  • Track production output, finished goods, inventory and customer shipments as needed
  • In addition to monitoring inventory levels, I also run timing reports to advise management, Customer service representatives, shipping departments, and production of issues that may cut customer orders due to shorted production, late transfers from other facilities, or raw material/packaging issues
  • I make several spread sheets weekly and create transfers to ship product from Bessemer City, and West coast production plants
  • I am working on reducing cost by transfer usage and work very closely with transportation team
  • I work from home Monday's and Fridays, and 1 weekend every 6 weeks where all responsibilities in addition to thee above mentioned is being Master scheduler for the entire east coast and west coast operations
  • I work under pressure daily and adapt to constant changes with a positive attitude and outlook.
  • Reduced stock outs by closely monitoring product levels and initiating timely replenishment orders.
  • Assessed historical sales data trends for input into demand forecasting models, facilitating better anticipation of future replenishment requirements based on shifting consumer preferences and seasonal fluctuations.

Loss Draft Specialist

Assurant Specialty Property
03.2008 - 04.2015
  • Responsible for protecting the collateral interest of investor by monitoring and processing casualty claims on mortgaged properties
  • Responsible for escalated customer issues, claim ownership, disbursement of loss draft funds, interest checks, mail out, ordering inspections, follow-up, logging documents, payoffs, and the processing of all relevant correspondence
  • Call outs to insurance companies to verify insurance premiums were paid.
  • Consistently met deadlines for reviewing documents, resulting in improved turnaround times for fund release requests from homeowners.
  • Supported departmental objectives by consistently meeting or exceeding performance metrics related to claims processing timeframes and quality standards.
  • Improved claim processing times by efficiently reviewing and analyzing loss draft documents.

Education

Diploma - General Studies

Springfield South High School
Springfield, OH
06.1999

Skills

  • MPS/MRP Inventory model system
  • Main Frame and JDE
  • Active shooter training
  • Database/Data entry
  • Word Processing
  • Excel, Word, Power point
  • Bilingual, English/Spanish
  • Customer Service
  • Receiving -clerical
  • Out-Bound & In-Bound Calling
  • Insurance Claims
  • Chemical and Hazmat knowledge
  • 7 years of master scheduling and replenishment experience
  • Warehouse Layout
  • Shipping and receiving
  • Order Fulfillment
  • Waste Reduction
  • Delegating Work
  • Problem-Solving
  • Collaborative Teamwork
  • Employee Safety

References

  • Donna Tomaro, Dole Fresh Vegetables, Springfield, Ohio, (937) 525-4319, (937) 308-1564
  • Tadd Chaney, Dole Fresh Vegetables, Springfield, Ohio, (937) 525-4342, (937) 831-7664
  • Nicole Jankovich RN, Carteret Health Care, Moorhead City, NC, (252) 499-6000, (937) 561-3999

Languages

Spanish
Professional Working

Timeline

Warehouse Operations Manager

ID Logistics
04.2023 - Current

Customer Service Manager

ID Logistics
02.2023 - 04.2023

Replenishment Specialist, Master Scheduler

Dole Fresh Vegetables
04.2014 - 02.2023

Loss Draft Specialist

Assurant Specialty Property
03.2008 - 04.2015

Diploma - General Studies

Springfield South High School

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Erin Higuera