ERIN HILL
Jacksonville
Summary
Dedicated customer service professional with extensive experience in delivering exceptional service and support. A solid team player known for a positive demeanor and strong commitment to achieving targets. Skilled in fostering customer satisfaction and driving success through effective communication and problem-solving. Eager to contribute to organizational goals while enhancing the overall customer experience.
Overview
22
22
years of professional experience
Work History
Account Advocate V
Florida Blue
10.2022 - Current
- direct communication for HR directors, benefits administrators and specialists.
- Assisted with benefits, claims, and eligibility inquiries to streamline processes.
- Supported open enrollment inquiries to enhance user understanding of options.
- Provided direct support for on site agent working with Gator Care.
- Worked with sales assisting with the onboarding of new fully insured and self insured employer groups.
Service Advocate IV Provider Services
Florida Blue
09.2021 - 09.2022
- resolved escalated claims challenges in provider accounts receivable management services (PARMS) unit
- Served as project lead for Sarasota Memorial Hospital, establishing direct departmental contact.
- Facilitated bi-weekly meetings to address unresolved claims issues and ongoing concerns. Managed spreadsheet submissions from facility to streamline communication and issue resolution.
Customer Service Advocate - NSA
Florida Blue
01.2004 - 09.2021
- Delivered exceptional customer service to enhance satisfaction and drive business success.
- Elevated customer satisfaction through empathetic resolution of concerns and prompt problem-solving.
- Cultivated positive daily interactions with members by approaching conversations with a focus on customer satisfaction.
Education
Medical Billing and Coding Diploma - Medical Insurance Billing
Concorde Career Institute
Jacksonville, FL06-2003
High School Diploma - undefined
Robert E Lee High School
Jacksonville, FL06-1989
Skills
- Effective telephone communication
- Collaboration with benefit administrators
- Large group products expertise
- Effective communication through listening
- Experienced in Microsoft Word
- Keyboard proficiency
Timeline
Account Advocate V
Florida Blue
10.2022 - Current
Service Advocate IV Provider Services
Florida Blue
09.2021 - 09.2022
Customer Service Advocate - NSA
Florida Blue
01.2004 - 09.2021
High School Diploma - undefined
Robert E Lee High School
Medical Billing and Coding Diploma - Medical Insurance Billing
Concorde Career Institute