Erin Hinz
Mankato,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the wireless industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Service Writer
Sanco Equipment
01.2023 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into ERP database to track job status.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Liaised with sales, parts, and management teams to develop solutions and accomplish shared objectives.
Sales Administrative Assistant
Sanco Equipment
06.2022 - 12.2022
- Created and maintained reports, documents and presentations to assist with administrative support.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Collected and maintained file of receipts to coordinate expense report submission.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Sanco Equipment
10.2021 - 01.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Troubleshot copy machines and printers and scheduled service as needed.
- Provided callers with address, directions, company website and related information.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Representative
Verizon Wireless
07.2014 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained accurate account records
Education
High School Diploma -
S.H. Rider High School
Wichita Falls, TX05.2007
Skills
- Inbound and Outbound Calling
- Good listening skills
- Professional telephone demeanor
- Money handling abilities
- Recordkeeping strengths
- Technical Support
- Creative problem solving
- Service standard compliance
- Office administration
- Client communication
Timeline
Service Writer
Sanco Equipment
01.2023 - Current
Sales Administrative Assistant
Sanco Equipment
06.2022 - 12.2022
Receptionist
Sanco Equipment
10.2021 - 01.2022
Customer Service Representative
Verizon Wireless
07.2014 - 09.2021
High School Diploma -
S.H. Rider High School
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