Erin Hitchcock
Lewiston,ID
Summary
Versatile and accomplished Human Resources professional with over a decade of experience, specializing in compensation management and benefits design, talent acquisition, and employee relations. Demonstrated expertise in leading the organizations Human Resources, implementing inclusive policies, and driving organizational growth. Recently served as Vice President of Human Resources for a credit union, overseeing all HR functions and consistently delivering exceptional results, even in rapidly changing environments. Committed to fostering a positive work culture, promoting professional development, and ensuring compliance with labor laws and regulations. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
16
16
years of professional experience
Work History
Vice President of Human Resources
P1FCU
01.2018 - 03.2024
- Develop and maintain positive relationships with external partners
- Manage employee relations issues and ensure compliance with labor laws.
- Streamlined HR processes for increased efficiency by automating manual tasks and adopting advanced software solutions.
- Managed the successful integration of acquired companies into existing HR structures, minimizing disruption during periods of rapid growth or change.
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
- Developed competitive compensation packages to attract top talent in the industry, ensuring long-term organizational success.
- Implemented performance management systems to monitor employee progress, providing actionable insights for improvement opportunities.
- Evaluated and selected HR technology solutions that improved efficiency, user experience, and data-driven decision making within the department.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Human Resource Manager
P1FCU
06.2017 - 01.2018
- Managing the recruitment and selection process
- Oversee and manage a performance appraisal system that drives high performance
- Maintain pay plan and benefits program
- Assess training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management.
Human Resource Representative
P1FCU
02.2014 - 06.2017
- Conducted new hire orientation covering medical/vision/dental benefits, short/long term disability, life insurance, 401(k), and all other benefits
- Reconciled and balanced benefit deductions
- Completed exit interviews and termination paperwork
- Maintained personnel files and records management
- Managed database of applicants, conducted all screening of applicants, processing correspondence to job applicants, and participated in the interview process
- Completed job advertisements for print and web-based
- Maintained data and generated reports using specialized software such as ADP, CriteriaCorp, and CompEase.
Insurance Representative
State Farm Insurance
11.2011 - 11.2013
- Sold auto, homeowners, and life insurance to new customers and upgraded policies for established customers
- Answered questions and concerns policyholders had regarding their policies or claims
- Performed administrative duties such as answering phones, taking payments, and helping customers in any way required
- Licensed in property, casualty, health, and life insurance.
Member Service Representative
P1FCU
05.2008 - 11.2011
- Performed regular teller duties, including direct contact with members, money handling, and completion of financial transactions
- Participated in opening new accounts
- Conducted loan interviews, prepared loans for underwriter review, and funded loans
- Demonstrated exceptional customer service skills
- Performed end-of-day procedures, including balancing general ledgers and vault balancing.
Education
B.S. - Human Resource Management & Finance
University of Idaho
12.2007
Skills
- HR policies development
- HR analytics
- Employee Relations
- Payroll Management
- Benefits Administration
- Compensation design
- HRIS Implementation
- Legal Compliance
- Coaching and Mentoring
- Recruitment and hiring
Timeline
Vice President of Human Resources
P1FCU
01.2018 - 03.2024
Human Resource Manager
P1FCU
06.2017 - 01.2018
Human Resource Representative
P1FCU
02.2014 - 06.2017
Insurance Representative
State Farm Insurance
11.2011 - 11.2013
Member Service Representative
P1FCU
05.2008 - 11.2011
B.S. - Human Resource Management & Finance
University of Idaho
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