Erin Hogg
Washingtonville,NY
Summary
Dedicated and detail-oriented professional with extensive experience in warehouse operations, customer service, and retail management. Skilled in team leadership, inventory management, and providing exceptional service. Seeking to leverage my expertise in a challenging new role.
Overview
26
26
years of professional experience
Work History
Hi-lo Receiving Cycle Counter
Martin Brower
09.2017 - Current
- Conduct regular cycle counts to ensure inventory accuracy and reconcile discrepancies
- Operate high-low (forklift) equipment to efficiently move and store products
- Receive and verify incoming shipments against purchase orders, inspecting for damages
- Maintain organized storage of products, adhering to safety guidelines
- Utilize warehouse management systems for inventory tracking and updates
- Collaborate with the warehouse team to optimize inventory levels and workflows
Floor Hardliner
Home Depot
09.2014 - 09.2017
- Unloaded commercial freight trucks using LPG forklifts and manual labor; sorted and allocated merchandise to departments
- Operated reach trucks and electric pallet jacks to manage inventory placement in storage and safety cages
- Provided excellent customer service by advising customers on appropriate products based on their needs
- Maintained cleanliness and safety standards in the work area
Night Auditor
Hampton Inn
06.2013 - 05.2017
- Managed guest check-ins, noting and fulfilling special requests and ensuring accurate information
- Coordinated with departments regarding VIPs and special needs of guests
- Maintained knowledge of hotel amenities and events, ensuring a high level of guest service
- Handled financial transactions, including maintaining a house bank and processing payments
Inbound Sales
National Parts Depot
08.2011 - 02.2013
- Assisted clients in purchasing Toshiba computer parts and managed account inquiries
- Processed orders and returns while addressing escalated issues effectively
Provider Services Temp
Kelly Services/WellPoint
12.2010 - 03.2011
- Provided inbound callers with benefit information, assisting physicians with their inquiries
Sales Lead Caller
Mountain, LTD./Verizon Wireless
06.2010 - 12.2010
- Engaged with potential customers to generate sales leads for the telesales team
Sales Floor Team Leader
Target
08.2009 - 04.2010
- Led a team to deliver exceptional service and maintain an organized sales floor
- Managed stock levels and responded to customer inquiries promptly
Store Manager
LIDS
08.2008 - 07.2009
- Drove sales through exceptional customer service and managed store operations
- Supervised staff, scheduled shifts, and maintained compliance with policies
Corporate and Government Account Service Rep
Sprint Nextel Corporation
03.2006 - 03.2008
- Resolved customer issues and retained accounts through effective communication and product knowledge
- Trained new hires as a 'Subject Matter Expert.'
Assistant Manager
Foot Locker Inc
07.2003 - 03.2006
- Assisted in recruitment, training, and supervising store staff to ensure operational efficiency
- Monitored inventory accuracy and provided excellent customer service
Stock Manager
MOFA
01.1999 - 07.2003
- Managed inventory movement and a team of stock employees, ensuring compliance with safety protocols
- Processed weekly inventory shipments and trained new hires on stockroom procedures
Education
Coursework completed -
Rockland Community College
Suffern, NY01.1996
Coursework completed -
Bronx Community College
Bronx, NY01.1992
High School Diploma -
Mount Saint Michael Academy
Bronx, NY01.1990
Skills
- Forklift Operation (LPG, Reach Trucks, Electric Pallet Jacks)
- Inventory Management
- Warehouse Management Systems (WMS)
- Customer Service Excellence
- Team Leadership and Training
- Cash Handling and Financial Transactions
- Effective Communication
Timeline
Hi-lo Receiving Cycle Counter
Martin Brower
09.2017 - Current
Floor Hardliner
Home Depot
09.2014 - 09.2017
Night Auditor
Hampton Inn
06.2013 - 05.2017
Inbound Sales
National Parts Depot
08.2011 - 02.2013
Provider Services Temp
Kelly Services/WellPoint
12.2010 - 03.2011
Sales Lead Caller
Mountain, LTD./Verizon Wireless
06.2010 - 12.2010
Sales Floor Team Leader
Target
08.2009 - 04.2010
Store Manager
LIDS
08.2008 - 07.2009
Corporate and Government Account Service Rep
Sprint Nextel Corporation
03.2006 - 03.2008
Assistant Manager
Foot Locker Inc
07.2003 - 03.2006
Stock Manager
MOFA
01.1999 - 07.2003
Coursework completed -
Bronx Community College
High School Diploma -
Mount Saint Michael Academy
Coursework completed -
Rockland Community College
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