ERIN HOOD

Overseeing Ten locations around the Tampa Bay area, to ensure compliance at each location with Airgas operation procedures.

• Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
• Conducted regular audits to ensure compliance with company policies and industry regulations.
• Led cross-functional teams on special projects that resulted in process improvements and increased efficiencies across the organization effectively.
• Collaborated with other branches to share best practices and improve overall operational performance.
• Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
• Improved branch efficiency by streamlining processes and procedures for daily operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Planned and executed follow-up audits at appropriate intervals.
• Supported internal audit initiatives by providing relevant documentation and information related to inventory controls.
• Analyzed trends in internal audit findings to proactively address recurring issues before they led to larger problems or penalties.

• Managed and lead a team of one to two employees to maintain the company’s operating system (Computers Unlimited TIMS Software)
• Communicated “best practices” for operations flow to “back office” accounting
• Worked cross-functionally with the operations, accounting and finance, and executive management teams to ensure the company’s operating system is designed and operating effectively to deliver timely and accurate information
• Developed and implemented standard operating procedures for various functions including accounts receivable, accounts payable, inventory procurement, receiving, and transfers, and retail sales to ensure accurate processing of data and consistency across all company locations
• Worked with the company’s accounting and finance team to develop and implement proper internal controls to ensure compliance with Sarbanes Oxley
• Developed and implemented the company’s inventory cycle count program to reduce the company’s amount of inventory adjustments to effectively manage the company’s inventory levels
• Lead the company’s system integration projects to merge acquired entities’ legacy data into the company’s IT system
• Lead system trainings for new users as well as to continue to develop existing users’ skills and proficiency in using the company’s operating system
• Assisted in yearly audits to provide documentation and necessary backup when needed
• Trained new employees and did continuous training with employees for all functions in point of sale system including all accounting departments , inventory and sales.
• Worked closely with branches to perform cycle counts, yearly inventory counts, Gas and Cylinder counts
• Worked with sales and Branches to up keep customer accounts as well as performing cylinder audits at customer locations
• Performed any system integrations as needed

• Managed a team of seven store employees and ensured daily billing for all deliveries and walk-in customers
• Responsible for inventory procurement, receiving, and physical counts to support the company’s retail operations
• Delivered exceptional customer service to increase customer sales
• Developed and implemented standard operating procedures for several company branches
• Assisted in yearly audits to provide documentation and necessary backup when needed
• Performed yearly inventory on Hardgoods, Gas, Cylinders and other assets

• Processed accounts receivable for approximately 15 company locations ensuring accurate and complete billing
• Mailed customer invoices and statements daily for over 20,000 customers
• Worked cross-functionally with the sales team to manage the company’s accounts receivable collections efforts
• Prepared and delivered accounts receivables reports to the company’s accounting and finance team
• Assisted in the company’s system integration projects to merge legacy accounts receivable information into the company’s current IT system
• Coordinated and managed company calendar , Meeting calendars and Travel calendars
• Worked directly with CEO and CFO to prepare for Board of director meetings