Erin Hoover
Palm Coast,FL
Summary
To combine background in healthcare with educational skills to advocate for veterans and support them in navigating civilian life. Respectful individual with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping veterans manage mental health and improve quality of life through personalized treatment plans, interventions, and case management.
Overview
16
16
years of professional experience
Work History
Master of Social Work Intern
Core Stress Solutions
12.2022 - Current
- Utilized trauma informed approach to counseling
- Conducted initial intake with clients, formulated treatment plans and interventions best suited to each clients needs
- Completed client sessions via telehealth as well as in person multiple times per week.
- Utilized motivational interviewing techniques to help clients set achievable goals and take steps towards positive change.
- Maintained client confidentiality in all communications, adhering to ethical guidelines and protecting privacy of sensitive information.
- Established clear boundaries with clients while maintaining compassionate presence during difficult conversations or moments of emotional distress.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Increased client engagement through skillful application of active listening and communication techniques.
- Conducted thorough assessments to identify client needs, leading to more targeted interventions and improved outcomes.
- Implemented creative therapeutic interventions tailored to individual client needs, promoting positive change and personal growth.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Therapy Operations Specialist
Advance Rehab Management Group
10.2013 - Current
- Manage 60 plus therapists' schedules daily for 1000 patient census
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Field all calls from therapists and communicate all clinical needs to appropriate supervisor
- Participate in think tank meetings to improve processes within departments and company overall
- Present at staff meetings on therapy stats, patient comments (both positive and negative) and any current issues.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Promoted culture of accountability within departments by setting clear expectations for performance and holding team members responsible for achieving results.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Billing and Clerical Specialist
Halifax Health Services, LLC dba Doctors Choice
01.2011 - 10.2013
- Responsible for billing Medicare claims - RAPS and finals
- Responsible for insurance company procedures
- Reception and phone duties in a rotation along with receiving and faxing physician orders
- Completed clerical tasks such as filing, copying, and distributing mail.
- Responsible for face-to-face compliance.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Delivered clerical support by handling range of routine and special requirements.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Maintained strict confidentiality while handling sensitive client information, adhering to HIPPA guidelines
- Assisted in the planning of company events, contributing to a positive work culture and increased employee morale.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
VPK Teacher
Learning Adventures Preschool
07.2008 - 12.2011
- Responsible for a classroom of 18 four- and five-year-old students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Incorporated music, art and literature into curriculum.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Master of Social Work - Mental Health Counseling
Walden University
Minnesota11.2023
Bachelor of Arts, Psychology -
University of South Florida
St. Petersburg, Florida06.2008
Skills
- Case management proficiency
- Social skills teacher
- Biopsychosocial Assessments
- Empathy Development
- Clinical interventions
- Case Documentation
- Cognitive behavioral therapy
- Motivational Interviewing
- Goal Setting
- Building rapport
- Organization and Time Management
- Active Listening
- Flexible and Adaptable
Specialized Training And Honors
- NOVA Community Crisis Response National Standard Training (2023)
- Trauma Incidence Reduction training (2023)
- UCF Restores Law Enforcement Cultural Competency Training (2023)
- Florida Coalition Against Domestic Violence training (2022)
- Phi Alpha Social Work honors society member
- Proficiency in Microsoft Office suite, Citrix, and Homecare Homebase
References
Available upon request
Timeline
Master of Social Work Intern
Core Stress Solutions
12.2022 - Current
Therapy Operations Specialist
Advance Rehab Management Group
10.2013 - Current
Billing and Clerical Specialist
Halifax Health Services, LLC dba Doctors Choice
01.2011 - 10.2013
VPK Teacher
Learning Adventures Preschool
07.2008 - 12.2011
Master of Social Work - Mental Health Counseling
Walden University
Bachelor of Arts, Psychology -
University of South Florida
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