Erin Hotchkin

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
• Assisted in maintaining practice policies related to patient scheduling processes and procedures.
• Informed patients regarding needed medical tests and procedures.
• Compiled and coded patient information or data in appropriate computer system.
• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Registered patients by verifying records to update computer system and patient charts.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Collaborated with clinical and administrative staff to meet patient needs.

• I learned several aspects of patient care at Suburban Gastroenterology, including Front Desk, Checkout, and Phone Scheduler positions
• I created patient charts, scheduled procedures, handled diverse phone calls, and verified insurance and medical records.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
• Maintained accurate records of all patient care activities using electronic health record systems.
• Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
• Processed patient intake information and updated medical records prior to treatment.
• Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
• Troubleshot and resolved complex customer service issues to enhance patient and family experience.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Maintained communication with providers, technicians, and other staff members on a daily basis.
• Advised patients about preparation requirements before undergoing a procedure.
• Managed multiple queues simultaneously while ensuring timely response times.
• Identified potential problems in the schedule process before they occurred.

Oversee all staff recruitment, hiring, onboarding, training, and development activities to ensure qualified staff practice high-quality services and provide exceptional customer service.

• Develop detailed training programs for salon trainees, organize all training schedules, and monitor training progress and completion.

• Supervise a salon staff of 12 full-time employees, handle all time-off requests, resolve conflicts and report progress and issues.

• Foster relationships with new product vendors to understand product offerings, vet new product lines, and provide helpful feedback on product quality and effectiveness.
• Organize all salon product inventories, purchase products, maintain a budget of over $50k per year, and document all spending activities for the salon for effective analysis by leadership teams.
• Demonstrate expertise in conflict resolution and creative problem solving by professionally attending to any client complaints and finding swift and effective solutions that build customer loyalty.
• Produce effective marketing campaigns and promotions by coordinating and making all email and print graphics and overseeing their distribution to ensure maximum audience exposure to services.
• Oversee tenant rental contracts.