Erin Hott
Galloway,OH
Summary
Dedicated, compassionate, Certified Occupational Therapy Assistant with 10 years of experience seeking transition to formal leadership position. Detail oriented, flexible and creative in interpersonal relationships to help achieve patient's goals. Team player willing to take on multiple additional responsibilities with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT/LICENSED
Ohio State University Wexner Medical Center: The James Comprehensive Cancer Center
2016.01 - Current
- Follows treatment plan for patients per Occupational Therapist Plan of Care
- Possesses knowledge base for treatment techniques appropriate to the diagnoses & the patient's development and/or age
- Advocate for patients health, safety, and rights.
- Provides Occupational Therapist with feedback regarding effectiveness of treatments provided on regular basis, providing written documentation and justification for continued services, adjusts to achieve maximum benefit
- Possesses ability to provide feedback to therapist regarding revision of functional goals within reasonable time frames for goal attainment and within original treatment plan
- Provides effective patient and family education.
CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT/LICENSED
National Church Residences Home Health Division
2014.08 - 2016.01
- Enhanced patient independence and safety while enabling patients to meet personal rehabilitation goals
- Maintained acceptable level of productivity to meet agency standards
- Ensured all care was provided with respect and dignity for clients and families.
SENIOR ASSOCIATE, CUSTOMER SOLUTIONS
Fiserv
2010.07 - 2014.08
- Responded promptly and professionally to customer inquiries through various communication channels
- Provided accurate and relevant information to resolve customer issues, answer questions, and address concerns
- Documented customer interactions accurately in CRM system
- Ensured productivity, quality, and consistency of service delivery in alignment with company standards.
Education
Associate of Applied Sciences -
Marion Technical College
Marion, OHBachelor of Arts - Music Education
Capital University
Columbus, OHSkills
- Patient & Family Relations
- Patient Assessment
- Documentation
- Adaptability and Flexibility
- Active Listening
- Treatment Planning & Scheduling
- Problem-solving abilities
- Clinical Team Collaboration
- Interpersonal Communication
Additional Responsibilities
- Integrated Healthcare Information System (IHIS) Superuser Group
- Service Line Workflow group
- Relationship Based Care Committee
Timeline
CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT/LICENSED
Ohio State University Wexner Medical Center: The James Comprehensive Cancer Center
2016.01 - Current
CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT/LICENSED
National Church Residences Home Health Division
2014.08 - 2016.01
SENIOR ASSOCIATE, CUSTOMER SOLUTIONS
Fiserv
2010.07 - 2014.08
Associate of Applied Sciences -
Marion Technical College
Bachelor of Arts - Music Education
Capital University
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