Erin Houck
Noble
Summary
Dynamic and detail-oriented professional with experience as an Intake Specialist at Norman Regional Home Medical Equipment. Proven ability in data entry and compassionate communication, enhancing customer satisfaction through effective follow-ups. Adept at maintaining compliance and accuracy, ensuring seamless service delivery and improved client experiences.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Norman Regional Home Medical Equipment
08.2024 - 04.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Cashier
Vans Pig Stand
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Home Health Aide
Independent Employer
12.2022 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Administrative Assistant
COREBANK
07.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Home Health Aide
Independent Employer
05.2020 - 07.2022
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Medical Coding - Medical Administration
Moore Norman Technology Center
Norman, OK11-2023
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
Timeline
Intake Specialist
Norman Regional Home Medical Equipment
08.2024 - 04.2025
Cashier
Vans Pig Stand
01.2024 - 08.2024
Home Health Aide
Independent Employer
12.2022 - 11.2023
Administrative Assistant
COREBANK
07.2022 - 11.2022
Home Health Aide
Independent Employer
05.2020 - 07.2022
Medical Coding - Medical Administration
Moore Norman Technology Center
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