Erin Houston
Decatur,GA
Summary
Organized, proactive and flexible worker, thrive when working with others and alone. Exceeding customer expectations, highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Independent Worker
Amazon Flex
09.2024 - Current
- Amazon Delivery
- Traveling for work
- Achieving high ranks for deliveries
- Maintained a clean and organized worksite, ensuring a safe environment for all workers involved in the project.
- Promoted independent study habits through active learning exercises designed specifically for each tutee.
Receptionist
Roosters Men's Grooming Center
03.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Representative
Briggs Vision Group
10.2023 - 02.2024
- Managing incoming Medical records, faxing, communicating through phone calls and emails with other facilities
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs
- Managing approximately 40+ incoming calls, emails, and faxes per day from patients and customers
Front Desk Representative
Reimbold Eye Group
10.2022 - 09.2023
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Planned coverage needs and organized services to support incoming special events.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Associate of Science - Sports Management
Georgia State University
Clarkston, Ga05-2025
Diploma -
Decatur High School
Decatur, Ga05.2018
Skills
- Medical front desk work
- Customer service
- Adaptability
- Attentive learner
- Fast and efficient service worker
- Microsoft Excel
- Scheduling
Certification
- Professional Bartending license, 12/01/21
- Certified Phlebotomy License, Chamblee, GA, 10/01/23
Timeline
Independent Worker
Amazon Flex
09.2024 - Current
Receptionist
Roosters Men's Grooming Center
03.2024 - 08.2024
Front Desk Representative
Briggs Vision Group
10.2023 - 02.2024
Front Desk Representative
Reimbold Eye Group
10.2022 - 09.2023
Diploma -
Decatur High School
- Professional Bartending license, 12/01/21
- Certified Phlebotomy License, Chamblee, GA, 10/01/23
Associate of Science - Sports Management
Georgia State University
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