Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Erin Howell

Ashburn,VA

Summary

  • Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
  • Customer-focused professional with successful 15-year career in Small Business/Legal sector.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Seeking part-time remote position in Customer Service, Data Entry, Administrative support.

Overview

13
13
years of professional experience

Work History

Office Manager

Law Offices of Joseph A Howell
08.2004 - 10.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling of busy calendar.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement and online marketing.

Lead Paralegal

Law Offices of Joseph A Howell
08.2004 - 10.2015


  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case. updates.
  • Developed strong relationships with clients by providing empathetic support during difficult situations.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Improved client communications by maintaining accurate records and providing timely updates on case progress.
  • Delivered positive outcomes in settlement negotiations through skilled mediation and conflict resolution techniques.
  • Managed high-stakes caseloads while consistently meeting tight deadlines under pressure-filled environments.
  • Served as a key resource for junior paralegals, offering guidance on best practices for research, drafting, and filing procedures.
  • Increased overall team productivity by coordinating tasks, schedules, and deadlines for multiple attorneys.
  • Facilitated seamless trial preparation through the management of exhibits, witness coordination, and logistical arrangements.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Prepared legal briefs, motions, and pleadings using dictation.
  • Procured pertinent documentation for demand package preparation including traffic reports, property damage estimates, incident reports, medical and billing record requests, employment records, loss of consortium proof.
  • Prepared demand packages and settlement negotiations for personal injury cases.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.

Executive Assistant to CEO

STAT Pharmaceuticals
08.2002 - 08.2004
  • Executive assistant to the CEO/President of the company.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Answered high volume of phone calls and email inquiries.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Bachelor of Arts - Communications/Journalism

San Diego State University
San Diego, CA
06.2002

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry, Typing 85 WPM
  • Customer Relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative Support
  • Credit and collections

Additional Information

I have 13 years of administrative experience, including customer relations, data entry, reception, office management and legal document processing. After working at the pharmaceutical company, I decided to switch to the legal profession, wherein I could utilize my writing, editing and communication skills learned at the university. I ended up marrying one of the lawyers at the office and went on to have two beautiful children.


In 2015, my husband unexpectedly passed away. I was left in charge of a thriving personal injury lawfirm with over 75 active clients. I single-handedly created a plan as the Administrator of the Estate and Office Manager to successfully secure a Law Practice Administrator to transfer my late husband's law practice. I drafted correspondence and legal documents to all active clients and trained new staff under the new lawyer.


After my husband passed away, I focused my attention on our two small children. One was diagnosed with type 1 diabetes at age 7 and the other was dealing with PTSD from the sudden death of his father. Luckily, we have been receiving death benefits for the past 10 years and I have not needed to work. This has allowed me to focus on rebuilding my family's mental health and wellness, which is of upmost importance after such a hard loss of a loved one.


The time off has allowed me to successfully implement a medical plan for my child's diabetes and learn the ins and outs of the disease. We have attended multiple conferences, camps and classes and together we manage her diabetes successfully. Further, I went back to school to become a licensed cosmetologist, specializing in color and hair extensions. I have also gone back to school to become a certified health practitioner, wherein I have learned the root causes of many diseases, testing via noninvasive lab work and implementing health plans to fix the underlying health issues. I have also run a successful makeup sales business and online resale business over the years for fun.


As indicated, I enjoy a multitude of different things. I have a passion for people and helping to make them feel good. I enjoy talking to people and learning about them. I also thrive in helping people, whether it be listening and offering advice, doing their hair or makeup or helping them with fatigue or feeling of unwell. People are my passion and I love to help.


After the past 10 years since my late husband's passing, I am now ready and eager to get back to administrative work, part-time in a remote setting, wherein I can implement my passion for customer relations, data entry, typing and administrative services. I enjoy being part of a team, but also thrive in an individual setting.


I look forward to being a successful member of your company!

Timeline

Office Manager

Law Offices of Joseph A Howell
08.2004 - 10.2015

Lead Paralegal

Law Offices of Joseph A Howell
08.2004 - 10.2015

Executive Assistant to CEO

STAT Pharmaceuticals
08.2002 - 08.2004

Bachelor of Arts - Communications/Journalism

San Diego State University
Erin Howell