Erin Huff
Summary
Customer-oriented professional experienced in guest services and restaurant operations. Manages reservations and seating arrangements while upholding cleanliness standards and providing outstanding service in high-pressure settings. Communicates effectively, multitasks efficiently, and resolves guest concerns, fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
After-School/Summer Camp Counselor
Creative Kids
York
10.2023 - 07.2025
- Supervised daily activities, ensuring camper safety and fostering a positive environment.
- Organized and led arts and crafts sessions, enhancing creativity and engagement for diverse age groups.
- Trained new counselors on camp policies and safety procedures.
- Resolved conflicts among campers to maintain a positive camp atmosphere.
- Managed supplies and materials, ensuring seamless preparedness for all camp activities.
- Communicated effectively with parents regarding camper needs and daily activities.
- Communicated with other counselors to coordinate group activities.
- Provided first aid according to established procedures.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
Hostess
Epic Chophouse
Fort Mill
08.2022 - 01.2024
- Welcomed and seated guests promptly while creating a positive dining experience.
- Managed reservations, waitlists, and seating flow during busy hours to improve efficiency and reduce wait times.
- Answered phone inquiries, confirmed reservations, processed takeout orders, and addressed customer questions.
- Monitored dining areas, restrooms, and common spaces to maintain cleanliness and promptly resolve guest concerns.
- Bussed and reset tables efficiently to support smooth service flow and maintain restaurant cleanliness standards.
- Restocked supplies and utensils to support smooth daily operations.
- Assisted in training new staff on customer service standards and restaurant procedures.
Education
Bachelor of Arts - Criminology and Criminal Justice
University of South Carolina
Columbia, SC05-2028
Skills
- Activity coordination
- Customer service
- Greeting guests
- Complaint resolution
- Safety measures
- Time optimization
- Strong multitasking
- Problem-solving
- Decision-making
- Clear communication
- Space utilization
- Table bussing
- Friendly demeanor
- Cleanliness and hygiene
- Take-out service
Timeline
After-School/Summer Camp Counselor
Creative Kids
10.2023 - 07.2025
Hostess
Epic Chophouse
08.2022 - 01.2024
Bachelor of Arts - Criminology and Criminal Justice
University of South Carolina