Erin Hundley
Rocky Ford,Colorado
Summary
Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant - Remote
VA Medical Center
Colorado Springs, CO
08.2020 - Current
- Assist with the scheduling of patient appointments and follow-up visits.
- Answer phone calls from patients or healthcare providers and responded to inquiries professionally.
- Update outdated patient information to maintain current records.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensure compliance with HIPAA regulations related to the protection of confidential patient information.
- Attend staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
Advanced Medical Support Assistant
VA Medical Center
Colorado Springs, CO
05.2019 - 08.2020
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Updated outdated patient information to maintain current records.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Advanced Medical Support Assistant
VA Medical Hospital
Leavenworth, KS
07.2011 - 05.2019
- Verified patient insurance coverage for services rendered at the facility.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Scheduled appointments for medical procedures and physician consultations with patients.
- Updated outdated patient information to maintain current records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
LPN
VA Medical Hospital
Leavenworth, KS
10.2007 - 07.2011
- Observed patients for any changes in their condition or behaviour, reported findings to the supervisor or physician in charge.
- Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Conducted daily rounds visiting assigned patients ensuring they are comfortable and have all necessary supplies available.
- Provided emotional support during difficult times such as end-of-life decisions or family disputes over treatment options.
- Ensured that all medications were administered accurately and on time as prescribed by the physician.
- Performed wound care including changing dressings, cleaning wounds, applying ointments and medications and providing other necessary treatments.
- Maintained accurate medical records of each patient's health condition.
- Administered medications orally, intravenously or intramuscularly depending on the prescription given by the doctor.
- Managed inventory levels of medical supplies within the unit ensuring adequate stock is always available.
- Prepared equipment for use during treatments such as setting up IV lines or placing catheters correctly according to hospital policies.
- Monitored patient progress during treatments or procedures, reporting any abnormalities to the healthcare team immediately.
- Observed, charted, and reported developments in patient health conditions for nursing supervisor.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain, and optimize patient outcomes.
- Collected and documented vital signs to track current patient conditions.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Used sterile techniques to prepare patients for procedures.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Communicated with patients with compassion while keeping medical information private.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Prepared patients for examinations, tests or treatments and explained procedures.
Education
Certificate - Licensed Practical Nurse
NEKCC
Atchison, KS07-2007
GED -
Atchison High School
Atchison, KS06-1989
Skills
- Recordkeeping skills
- Patient Communication
- Background in medical billing
- Proficient in patient scheduling
- Medical terminology understanding
- Electronic Health Records Management
- Strong communication abilities
- Understanding of privacy regulations
- Phlebotomy
- Data Entry
- HIPAA Compliance
- Wound care and irrigation
- Quick problem solver
- Human anatomy and physiology
- Adaptable
- Medical Records Management
- Venipuncture and phlebotomy
- Compassionate
- Customer Relationship Management (CRM)
- Customer Service
- Electronic Medical Records
- Medical terminology knowledge
Other Computer Skills
-Cisco Finesse
-One Note
-Teams
-Outlook
-Word
-Vista
-CPRS
-TRM Plus
-CRM
References
Serena Gervais
VA Medical Center - Training Specialist
(719)282-5930
serena.gervais@va.gov
Deborah Jones
VA Medical Center - MSA Supervisor
(719)447-7828
deborah.jones8@va.gov
Sheryl Fox
VA Medical Center - MSA Retired
(913)683-3522
Timeline
Advanced Medical Support Assistant - Remote
VA Medical Center
08.2020 - Current
Advanced Medical Support Assistant
VA Medical Center
05.2019 - 08.2020
Advanced Medical Support Assistant
VA Medical Hospital
07.2011 - 05.2019
LPN
VA Medical Hospital
10.2007 - 07.2011
Certificate - Licensed Practical Nurse
NEKCC
GED -
Atchison High School