Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERin Hurt

Las Vegas,NV

Summary

Hard working and organized customer service professional with more than 4 years experience of working in high volume restaurant and bar environments. Proficient in building customer relationships as well as have proven ability to deliver exceptional customer service, manage fast-paced situations, and handle high-profile clientele with professionalism and poise. Looking to further my career even more in the service industry as a server or bartender.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Gaming Bartender

PT's Taverns
Las Vegas, NV
01.2024 - Current
  • Worked on extraboard for six months, rotating daily between locations and covering a variety of shifts, including day, swing, and graveyard
  • Handled money drawers and accurately delivered correct cash amounts to gaming customers
  • Delivered excellent customer service skills, building and maintaining a positive, professional relationship with customers
  • Responded appropriately to difficult or irate customers to maintain a positive atmosphere in the gaming area

Gaming Bartender

Dean's Place
Las Vegas, NV
08.2023 - 01.2024
  • Performed opening and closing duties such as counting money in registers, setting up cash drawers, and restocking items on shelves or counters
  • Rotated kegs as needed and ensured beer lines were always clean and debris-free
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards

Hostess

Electra & Rosina Cocktail Lounge
Las Vegas, NV
06.2023 - 12.2023
  • Greeted guests warmly upon arrival, seating them promptly
  • Provided accurate minimum prices of tables and gave detailed information about what the tables and drink minimums entail
  • Demonstrated strong interpersonal skills when working with intoxicated customers and in a high-volume environment
  • Stayed attentive to server availability and table turnover to quickly seat guests

Hostess

Zuma
Las Vegas, NV
03.2022 - 08.2022
  • Greeted and seated guests with a friendly demeanor, and informed them of restaurant policies, seating, and menu information
  • Maintained contact with kitchen and serving staff to handle high clientele dining details and address concerns properly
  • Answered emails and phone calls in regards to booking reservations or private parties for VIP guests

Hostess

Yard House (Linq)
Las Vegas, NV
03.2021 - 03.2022
  • Used POS system to seat guests and manage wait times to ensure that all guests were served promptly
  • Explained the menu, answered questions, and made recommendations to guests to ensure they had a pleasant dining experience
  • Managed to-go orders by phone and in the restaurant; was in charge of packaging and payments
  • Set up tables and menus for servers to help prepare for large parties to be seated

Lifeguard/ Pool Host

Treasure Island Pool & Cabana's
Las Vegas, NV
04.2018 - 11.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress support
  • Greeted hotel guests and effectively communicated pool rules and regulations
  • Answered phone calls concerning customer questions and took reservations for chairs and cabanas
  • Reported concerns about intoxicated guests to management to contribute to a safe and welcoming environment for patrons

Education

Interior Design - Diploma of Interior Design

Florence Institute of Design International
Florence, Italy
05-2023

High School Diploma -

Silverado High School
Las Vegas, NV
05-2019

Some College (No Degree) - Psychology

UNLV
Las Vegas, NV

Skills

  • Customer service
  • High-Volume Environment
  • Beverage Preparation
  • Time Management
  • Operating GMS & POS Systems

Certification

  • Bartending School License
  • Alcohol Awareness Training
  • Food Handler Safety Training Card

Timeline

Gaming Bartender

PT's Taverns
01.2024 - Current

Gaming Bartender

Dean's Place
08.2023 - 01.2024

Hostess

Electra & Rosina Cocktail Lounge
06.2023 - 12.2023

Hostess

Zuma
03.2022 - 08.2022

Hostess

Yard House (Linq)
03.2021 - 03.2022

Lifeguard/ Pool Host

Treasure Island Pool & Cabana's
04.2018 - 11.2020

Interior Design - Diploma of Interior Design

Florence Institute of Design International

High School Diploma -

Silverado High School

Some College (No Degree) - Psychology

UNLV

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ERin Hurt