Erin Jackson
Muskegon,MI
Overview
9
9
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
GHSP
05.2023 - 08.2024
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
- Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Contributed to the development of new inspection methods using cutting-edge technology to enhance accuracy and efficiency within the department.
- Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
Lead Supervisor
Compass Group Management
08.2021 - 06.2023
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
Quality Technician
Magna Glass
12.2019 - 05.2021
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Coordinated efforts between Quality Control teams across multiple locations, fostering collaboration that improved overall consistency across sites'' operations.
Janitorial Worker
ADAC Automotive
08.2018 - 12.2019
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
House Keeping
Comfort Inn Hotel
07.2017 - 09.2018
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
- Ensured a safe and comfortable home environment for patients through meticulous housekeeping and organization tasks.
- Collaborated with housekeeping staff to ensure timely room turnover and high standards of cleanliness.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Assisted clients in maintaining a clean and comfortable living environment through light housekeeping tasks.
- Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Taught routine housekeeping skills, meal preparation, dressing and personal hygiene.
Cashier Team Lead
Marathon Gas Station
09.2015 - 10.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
Education
Criminal Justice
Western Michigan University
Kalamazoo, MI08.2015
Muskegon Heights Academy
Muskegon, MI06.2015
Skills
- ISO standards knowledge
- Quality Management Systems
- Auditing Techniques
- Product Inspection
- Safety Protocols
- Visual inspections
- Quality processes
- Reporting and analysis
Timeline
Inspector in Quality Assurance and Quality Control
GHSP
05.2023 - 08.2024
Lead Supervisor
Compass Group Management
08.2021 - 06.2023
Quality Technician
Magna Glass
12.2019 - 05.2021
Janitorial Worker
ADAC Automotive
08.2018 - 12.2019
House Keeping
Comfort Inn Hotel
07.2017 - 09.2018
Cashier Team Lead
Marathon Gas Station
09.2015 - 10.2017
Criminal Justice
Western Michigan University
Muskegon Heights Academy