Erin Jennings
GREENSBORO,NC
Summary
I am a motivated & goal oriented person. I work very well independently, with minimal supervision, and pitch in to complete tasks. I also work great with a team and enjoy doing so. I demonstrate a consistent strong work ethic and adherence to company policy and procedures.
Overview
7
7
years of professional experience
Work History
Client Service Center Specialist
PINNACLE FINANCIAL PARTNERS
High Point , NC
08.2021 - Current
- Interacted with over 30 clients on regular basis to quickly alleviate issues and provide project updates.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Served as first response for fraud and ID theft
- Quickly learned new systems and stayed up to date with online banking.
Teller
FIRST BANK
09.2019 - 07.2021
- Greeting customers with a smile & acknowledging them immediately
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Administer balancing of branches vaults & ATMS with the daily total of 200k to 300k
- Establishing strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty
- Extreme attention to detail to process 10 + transactions per hour and assisting 50+ customers per day
- Adhered to strict safety deposit box operations and guidelines
- Manage customer documents and information in organized manner
- Responding to customer inquiries and assisting with solving customer concerns.
- Reconciled cash drawer and resolved discrepancies.
Teller
PNC BANK
01.2018 - 09.2019
- Responding to customer inquiries and assisting with solving customer concerns
- Extreme attention to detail to process 30 + transactions per hour and assisting 120+ customers per day
- Adhered to strict safety deposit box operations and guidelines
- Providing friendly, courteous customer service
- Greeting customers with a smile & acknowledging them immediately
- Administering the balancing of the branches vaults & Teller Cash Dispensers(TCDS) with the daily total of 200k to 300k
- Promoted bank’s services and cross sell bank products
- Used coordination and planning skills to achieve results according to schedule
Operations Administrator
FexEx Ground
Kernersville, NC
10.2017 - 04.2018
- Filing and clerical work
- Answering phones within 2 rings
- During peak season, assisting potential new hires on filling out their new hire paperwork and then following up for their background check and drug screens
- Assisting drivers with their scanning equipment & filling out their daily paperwork
- Assisted drivers by documenting key processes and procedures and security protocols.
- Monitored supply chain and managed logistics functions for company.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager/Customer Service
Bellflowers Flowers
Bellflower, CA
01.2014 - 08.2016
- Balancing registers
- Ordering supplies and restocking
- Training employees
- Handling 100k – 200k in cash daily
- Going above and beyond to fulfill customer’s needs
- Securely and safely opening and closing store
- Answering phones within 3 rings with professional friendly greeting
Education
G.E.D -
Culver City Adult School
Certified Phlebotomist -
Long Beach, CA05.2015
Skills
- Cash Handling
- Customer Service
- Verbal and Written Communication
- Detail-Oriented
- Time Management
- Operational Records Review
- Customer Complaint Resolution
- Relationship Building
- Document Management
- Team Recruiting and Onboarding
- MS Office
- Google Workspace
Additional Information
- Professional Awards , Exceptional Teller Award for 2020
Timeline
Client Service Center Specialist
PINNACLE FINANCIAL PARTNERS
08.2021 - Current
Teller
FIRST BANK
09.2019 - 07.2021
Teller
PNC BANK
01.2018 - 09.2019
Operations Administrator
FexEx Ground
10.2017 - 04.2018
Manager/Customer Service
Bellflowers Flowers
01.2014 - 08.2016
G.E.D -
Culver City Adult School
Certified Phlebotomist -
Similar Profiles
DEBBIE ROSEBUD-DENNISDEBBIE ROSEBUD-DENNIS
Independent Contractor, Medicare Sales at Pinnacle Financial PartnersIndependent Contractor, Medicare Sales at Pinnacle Financial Partners
Rita EppsRita Epps
Customer Service Specialist at Pinnacle Financial PartnersCustomer Service Specialist at Pinnacle Financial Partners
Tanya ArmsteadTanya Armstead
Commercial Real Estate Financial Advisor Assistant at Pinnacle Financial PartnersCommercial Real Estate Financial Advisor Assistant at Pinnacle Financial Partners