Erin Johnson
Huntsville,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
LBYD, Inc. Civil & Structural Engineers
10.2017 - 11.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Fit Professional
Fleet Feet
10.2020 - 01.2023
- Improved customer satisfaction by providing tailored fitness advice and product recommendations based on individual needs.
- Increased sales through effective upselling of fitness products and accessories, resulting in higher overall revenue for the store.
- Contributed to a positive work environment by consistently maintaining a professional demeanor and collaborating effectively with colleagues.
- Enhanced team performance by mentoring new Fit Experts, sharing knowledge and best practices to ensure they were equipped to deliver exceptional service.
Education
Bachelor of Science -
Athens State University
Athens, AL12.2011
Associate of Science - Education of Individuals in Elementary Special Education Programs
Wallace State Community College - Hanceville
Hanceville, AL05.2008
Skills
- Billing
- Data Entry
- Team Supervision
- Expense Reporting
- Operations Management
- Compliance Monitoring
- Policy Development
- Administrative Support
Timeline
Fit Professional
Fleet Feet
10.2020 - 01.2023
Office Manager
LBYD, Inc. Civil & Structural Engineers
10.2017 - 11.2023
Bachelor of Science -
Athens State University
Associate of Science - Education of Individuals in Elementary Special Education Programs
Wallace State Community College - Hanceville
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