Erin Johnson
YUKON,OK
Summary
Dedicated and results-driven District Director with over a decade of experience in leading teams and ensuring compliance with organizational policies and procedures. Skilled in data analysis and strategic decision-making to drive performance improvement. Adept at fostering a collaborative work environment and building high-performing teams. Seeking to leverage expertise in office management and team leadership to contribute to the success of a dynamic organization
Overview
11
11
years of professional experience
Work History
District Director
Oklahoma Human Services
Oklahoma City, OK
09.2013 - Current
- Developed strategic plans and objectives to achieve district goals.
- Organized, supervised and evaluated staff to ensure efficient operations.
- Conducted meetings with local officials, community leaders, and stakeholders to build relationships .
- Oversaw compliance with federal, state, and local laws, regulations, codes, and ordinances.
- Provided guidance on policy interpretation and implementation of new initiatives.
- Analyzed data related to program performance and made recommendations for improvement.
- Researched best practices in order to develop innovative solutions for addressing challenges facing the district.
- Ensured effective communication between all levels of staff within the organization.
- Monitored employee performance evaluations to ensure quality standards are met.
- Coached, developed and motivated team to achieve goals.
Quality Assurance/Continuous Quality Improvement
Oklahoma Human Services
Oklahoma City, OK
05.2013 - 09.2013
- Created training materials for staff members to ensure proper implementation of new processes.
- Collaborated with other departments to create and document best practices for continuous improvement.
- Provided feedback and guidance on current processes, procedures, and systems used throughout the organization.
- Identified key performance indicators and developed action plans to improve them.
- Communicated progress updates on ongoing projects and initiatives across all levels of the organization.
Education
Bachelor of Arts - Sociology
University of Oklahoma
Norman, Ok 05-2003
Skills
- Customer Service
- Operations Management
- Strategic Planning
- New Hire Onboarding
- Problem-Solving
- Task Prioritization
- Analytical Skills
- Rapport and relationship building
- Adaptability and Flexibility
- Customer Complaint Resolution
- Continuous Improvement
- Teamwork and Collaboration
Timeline
District Director
Oklahoma Human Services
09.2013 - Current
Quality Assurance/Continuous Quality Improvement
Oklahoma Human Services
05.2013 - 09.2013
Bachelor of Arts - Sociology
University of Oklahoma
Similar Profiles
Teri CurtisTeri Curtis
Programs Assistant Administrator at Oklahoma Human Services – Community Living, Aging and Protective ServicesPrograms Assistant Administrator at Oklahoma Human Services – Community Living, Aging and Protective Services
Kathleen CerrilloKathleen Cerrillo
Administrative Assistant at Oklahoma Human ServicesAdministrative Assistant at Oklahoma Human Services
Sheena R. OliverosSheena R. Oliveros
Specialized Placement and Partnership Unit at Oklahoma Human ServicesSpecialized Placement and Partnership Unit at Oklahoma Human Services
Amber LamontagneAmber Lamontagne
Permanency Planning Specialist at Oklahoma Human ServicesPermanency Planning Specialist at Oklahoma Human Services
Destiny McCrayDestiny McCray
CNA at Spanish Cove Retirement VillageCNA at Spanish Cove Retirement Village