Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Erin Johnson

Charlotte Hall,MD

Summary

Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over 20 plus-year progressive career history.

Overview

21
21
years of professional experience

Work History

Branch Sales Manager/ Loan Officer

First Home Mortgage
06.2020 - Current
  • Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
  • Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
  • Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
  • Identified areas for improvement within the branch's processes, implementing necessary changes to optimize efficiency and profitability.
  • Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
  • Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
  • Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
  • Interviewed, hired and developed team of 5.
  • Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained personal pipeline while managing and assisting other loan Officers to meet their sales goals.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.

Mortgage Loan Officer

C&F Mortgage Corporation
03.2003 - 06.2020
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
  • Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
  • Fielded customer complaints and provided solutions.
  • Mentored junior loan officers to improve team performance and meet organizational goals.
  • Maintained pipeline closing up to 25 loans personally monthly

Skills

  • Branch operations and Sales Tracking
  • Client Relations and Referral Partner relationship building
  • Team Development and Training
  • Sales Coaching
  • Setting sales goals
  • Customer Complaint Resolution
  • Analytical problem solver
  • Database and Pipeline Management
  • Salesforce Software

Accomplishments

Presidents Club Award Winner since 2003

Timeline

Branch Sales Manager/ Loan Officer

First Home Mortgage
06.2020 - Current

Mortgage Loan Officer

C&F Mortgage Corporation
03.2003 - 06.2020

Similar Profiles

CREATE PROFILE
Erin Johnson