Summary
Overview
Work History
Education
Skills
Service And Awards
References
Timeline
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Erin Johnson

Oshkosh,WI

Summary

Dynamic leader with exceptional communication, organizational, and analytical skills, dedicated to driving business success through innovative solutions. Proven track record in resolving complex business and technology challenges while effectively managing teams. Committed to fostering collaboration and enhancing operational efficiency to meet strategic objectives.

Overview

9
9
years of professional experience

Work History

Graduate, Corporate and Professional Programs Manager – College of Business

University of Wisconsin
Oshkosh, WI
06.2023 - Current
  • Implement strategic changes to optimize graduate and professional programs.
  • Collaborate with stakeholders to devise and execute growth strategies.
  • Manage administrative tasks such as budgeting, recruitment, and event coordination.
  • Coordinate seamlessly with the Consortium MBA program.
  • Supervise graduate program staff and create a positive work environment.
  • Oversee course scheduling and support online educational programs.
  • Advocate for program revisions in committee meetings.
  • Foster collaborations to streamline administrative processes.
  • Liaise for cost recovery initiatives and optimize program budgets.
  • Coordinate scholarship offerings to support student success.
  • Assist in creating marketing plans to promote programs effectively.
  • Conduct performance reviews to help team members grow.
  • Establish efficient workflow processes throughout the organization.
  • Provide leadership during organizational changes and crisis situations.

Lead Department Assistant – College of Business

University of Wisconsin
Oshkosh, WI
07.2023 - 06.2024
  • Provided comprehensive customer service and support to eight departments in the College of Business, addressing unique requests and facilitating efficient task completion.
  • Built and maintained excellent relationships with faculty, staff, and students.
  • Led training sessions to optimize college processes, enhance efficiency, and ensure adherence to standard operating procedures (SOPs).
  • Collaborated with colleagues to streamline SOPs and ensure effective implementation.
  • Managed recruitment processes using systems like Handshake, BP Logix, and PageUp.
  • Facilitated the hiring and onboarding of student workers.
  • Built and maintained courses for eight departments and three additional programs.
  • Ran and analyzed reports through PeopleSoft, Navigate, and Excel to support decision-making, such as tracking enrollment trends.
  • Managed the College of Business website via WordPress, making necessary updates.
  • Processed invoices related to department activities.
  • Assisted with social event setups and vendor communications.

Department Assistant – College of Business

University of Wisconsin
Oshkosh, WI
07.2021 - 07.2023
  • Assisted diverse students and faculty with various needs, including changes of plan and enrollment.
  • Updated social media sites with faculty and student achievements.
  • Managed department expenses through purchasing and reconciled via Oracle and Wiser, ensuring compliance with University Systems and State of Wisconsin regulations.
  • Answered inquiries about the College of Business for both internal and external customers.
  • Collaborated with other departments to ensure smooth workflow processes.
  • Coordinated support to facilitate general office operations.
  • Provided administrative support for staff members, including creating presentations and organizing documents.

Office Coordinator

Davis Child Care Center
Oshkosh, WI
06.2018 - 07.2021
  • Assisted the Center Director with daily operations, including client and vendor correspondence, staff communications, and interventions.
  • Scheduled 35 staff members weekly, ensuring adequate coverage and operational efficiency.
  • Created and maintained Excel worksheets to keep information organized and readily available.
  • Handled communication and registration for new enrollments.
  • Facilitated events and activities such as fundraisers, holiday programs, and field trips to enhance community engagement.
  • Maintained a confidential filing system for staff and clients, ensuring compliance with state licensing requirements and regulatory standards.
  • Updated and modified handbooks for staff and families attending the Davis Child Care Center.
  • Managed online processes including website maintenance via WordPress, creating and posting job openings, and filing the monthly USDA report.
  • Proofread newsletter submissions and used Publisher to create monthly newsletters.
  • Consulted with the Director to resolve issues related to employee performance, office equipment, and work schedules.

Business Development Manager/ Administrative Support /Recruiter

Cadre Services
Oshkosh, WI
03.2016 - 06.2018
  • Established and maintained relationships with clients in the Oshkosh and Fond du Lac areas, leading sales meetings and ensuring customer satisfaction.
  • Organized, scheduled, and led client sales meetings to drive engagement and sales.
  • Managed client and employee records using CRM, Ultra Staff.
  • Created and posted job descriptions, performed background checks, and maintained Excel spreadsheets to support recruitment strategies.
  • Assisted the management team with various administrative tasks and scheduled applicant interviews.
  • Reviewed resumes, conducted phone interviews and screenings, and managed candidate and client files.
  • Enhanced sales volume by providing skilled support to both new and inactive customers.
  • Managed all aspects of client accounts, including contract negotiations, project planning, budgeting, invoicing, and payment processing.

Education

Master of Business Administration - MBA -

UW Oshkosh
Oshkosh, WI
05.2024

Business Skills Graduate Certificate -

UW Oshkosh
Oshkosh, WI
12.2022

Bachelor of Liberal Studies - Organizational Administration

UW Oshkosh
Oshkosh, WI
05.2016

Skills

Project Management

  • Proficient in project tracking, development, and systems implementation

Process & Efficiency Improvement

  • Skilled in process development, efficiency enhancement, and productivity optimization

Organizational & Planning Skills

  • Strong organizational abilities, schedule management, and meticulous planning

Communication

  • Excellent verbal and written communication, teamwork, and cross-functional coordination

Vendor & Staff Management

  • Experienced in vendor management, staff training, motivation, and retention

Operational Management

  • Expertise in logistics, inventory control, and multi-unit operations management

Professional Development & Training

  • Adept in workforce training, staff mentoring, and professional development

Technical Skills

  • Proficient in Microsoft Office Suite, various CRM software, and document management systems

Customer Service & Relations

  • Expertise in customer service, relationship building, and conflict resolution

Independent & Self-Motivated

  • Demonstrates independence and self-motivation in all tasks

Adaptable and Creative Thinker

  • Skilled in problem-solving with adaptability and creative thinking

Service And Awards

  • Tournament Director, Oshkosh Area Youth Hockey Association, Oshkosh, WI, 10/01/24 - present
  • Titan Leadership Academy, UW Oshkosh, Oshkosh, WI, 08/01/24 - present
  • University Staff Senate, UW Oshkosh, Oshkosh, WI, 06/01/22 - 06/30/24
  • UW Oshkosh STAR Award, UW Oshkosh, Oshkosh, WI, 02/01/24
  • Dean’s Exemplary Service Award, UW Oshkosh College of Business, Oshkosh, WI, 05/01/23

References

References available upon request.

Timeline

Lead Department Assistant – College of Business

University of Wisconsin
07.2023 - 06.2024

Graduate, Corporate and Professional Programs Manager – College of Business

University of Wisconsin
06.2023 - Current

Department Assistant – College of Business

University of Wisconsin
07.2021 - 07.2023

Office Coordinator

Davis Child Care Center
06.2018 - 07.2021

Business Development Manager/ Administrative Support /Recruiter

Cadre Services
03.2016 - 06.2018

Master of Business Administration - MBA -

UW Oshkosh

Business Skills Graduate Certificate -

UW Oshkosh

Bachelor of Liberal Studies - Organizational Administration

UW Oshkosh

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