Erin Johnson
Jonesboro,Georgia
Summary
Results-driven professional with 7+ years of experience in claims adjusting, inventory control, and quality assurance. Transitioning into data analytics, passionate about utilizing data to solve problems, enhance operations, and contribute to strategic decision-making. Seeking remote or hybrid opportunities to leverage strong analytical skills and business insight in data-focused or operational roles.
Overview
11
11
years of professional experience
Work History
Data Analytics Fellow
Correlation One
01.2025 - Current
- Participated in a 24-week data analytics program facilitated through real data analytics business cases to solve business and technical issues.
- Collaborate with teammates to work on projects with weekly meetings and assigned deliverables and ensure the timeline remained on track.
- Build data pipelines using pivot tables, graphs, and dashboards using Excel & Tableau.
- Networked and built strong presence with peers to facilitate professional relationships.
Inventory Control Quality Assurant Associate
Amazon Inc.
11.2023 - Current
- Adapt to changing environments while maintaining department metrics, contributing to overall operational efficiency.
- Collaborate with cross-functional teams to identify discrepancies and prevent inventory inaccuracies, ensuring data integrity.
- Conduct detailed inventory counts and reconciliations, supporting accurate financial reporting and compliance with company policies.
- Developed and implemented strategies to increase customer satisfaction and employee engagement.
Licensed Claims Adjuster
State Farm Insurance Company
07.2017 - 01.2024
- Conducted coverage analysis and applied policy provisions, exclusions, and endorsements for multi-state jurisdictions.
- Provided guidance to policyholders throughout the claims process, ensuring they understood their coverage limits and obligations under their policies.
- Investigated claims by gathering facts from relevant parties, obtaining and reviewing records, and coordinating with experts as necessary.
- Negotiated settlements and resolved claims within authority limits, ensuring compliance with internal and external standards.
- Maintained compliance with state regulations through continuing education courses and adherence to established procedures.
Customer Service Specialist
Nordstrom Inc.
01.2014 - 04.2017
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied the company's and the customer's needs.
- Fostered strong customer relationships by providing tailored service and solutions to enhance the shopping experience.
- Accurately processed transactions, maintained cash handling protocols, and resolved customer inquiries.
- Assisted customers with product recommendations, styling, and sizing to drive sales and satisfaction.
Education
Master of Business Administration -
Western Governors University
01.2026
Bachelor of Business Administration - Accounting
Florida Atlantic University
Skills
- Microsoft Excel
- QuickBooks
- Power BI
- Tableau
- Slack
- Microsoft Word
- PowerPoint
- 10-key
- Data Interpretation
- Data Sourcing
- Data Profiling
- Data Wrangling
- Data Curation
- Predictive Modeling
- Python
- SQL
- Data Analysis
- Problem-Solving
- Communication
- Customer Relations
- Process Improvement
- Adaptability
- Conflict Resolution
- Strategic thinking
- Written and oral report creation
- Ongoing Professional Development
- Focused Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analytics Fellow
Correlation One
01.2025 - Current
Inventory Control Quality Assurant Associate
Amazon Inc.
11.2023 - Current
Licensed Claims Adjuster
State Farm Insurance Company
07.2017 - 01.2024
Customer Service Specialist
Nordstrom Inc.
01.2014 - 04.2017
Bachelor of Business Administration - Accounting
Florida Atlantic University
Master of Business Administration -
Western Governors University
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