Erin Johnson

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• Performed client intake procedures according to internal standards for new admissions.
• Searched resident belongings prior to and during stays.
• Conducted client rounds to check on residents.
• Delivered compassionate care under challenging circumstances.

• Documented patient observations, interventions, and outcomes in medical records to maintain accurate information for the healthcare team.
• Promoted a safe and therapeutic environment for patients through consistent monitoring and observation.
• Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy..

• Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees..
• Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
• Provided coaching and mentoring to employees.
• Improved overall staff performance by providing consistent feedback, evaluations, and follow-up coaching.

• Managed a caseload of over 100 clients per month while maintaining exceptional standards of accuracy and professionalism.
• Maintained updated knowledge of federal regulations and guidelines, ensuring accurate guidance was given to clients at all times.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Counseled students and parents about financial aid options and program details.
• Processed loan applications and monitored progress from start to finish

• Counseled students and parents about financial aid options
• Assisted customers with completing loan applications and other paperwork.
• Explained very technical financial information to applicants in easy to understand language.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Processed loan applications and monitored progress from start to finish.

• Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
• Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
• Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
• Helped college students obtain financial aid through loan programs.