Erin Johnson

Responsibilities

• Managing the full lifecycle of arbitration claims, from initial investigation and first response to ongoing follow-ups and final resolution.
• Conducting meticulous, evidence-based investigations by thoroughly reviewing Vehicle Details Pages and third-party inspections, comparing conflicting evidence to determine claim validity.
• Applying and interpreting complex, multi-layered ruleset, including NAAA Arbitration Policy and ADESA Arbitration Policy, to ensure procedural integrity and fair outcomes.
• Mitigating financial risk by conducting thorough financial analysis, using concession calculators to formulate fair offers, and ensuring justified concessions and secure asset handling during high-risk unwinds.
• Gathering, organizing and imputing information into a digital database.

• Provide guidance to both employers and employees regarding retirement options and benefits, ensuring informed decision-making.
• Verify personal information to maintain accuracy and confidentiality in employee records.
• Review and approve pension payment calculations to guarantee correct disbursement of funds.
• Respond to online queries and facilitate in-person consultations to address retirement-related concerns and contribution issues.

• Evaluate and process applications for state benefits, ensuring compliance with relevant federal and state statutes, rules, and regulations.
• Conduct thorough documentation reviews and respond to public inquiries, maintaining clear and effective written and verbal communication.
• Manage cases and process payments efficiently, utilizing advanced proficiency in multiple computer systems for streamlined operations.

• Managed financial transactions with a high degree of accuracy, ensuring optimal cash handling and efficient cashier operations.
• Addressed customer inquiries and resolved complaints, providing a consistently high level of service and support.
• Maintained inventory through diligent stocking, demonstrating physical endurance by lifting and standing for extended periods.

• Provided attentive service and delivered food and beverages, ensuring customer satisfaction and adherence to establishment protocols.
• Managed financial transactions with accuracy and resolved customer service inquiries, maintaining a high standard of guest experience.

• Responded to inquiries and provided assistance to a diverse clientele regarding 401(k) contributions, ensuring accurate and efficient service delivery.
• Conducted thorough audits of financial accounts to identify and address any irregular activities, maintaining the integrity of financial transactions.
• Managed the distribution and processing of account payments, handling transactions up to $5 million, and effectively resolved complex issues through escalated customer service calls.

• Delivered high-quality customer service, ensuring guest satisfaction and adherence to venue policies.
• Managed suite areas effectively, maintaining security and directing guests to their designated sections and seats.

• Managed a high volume of incoming calls, ensuring accurate and efficient routing to the appropriate departments.
• Conducted preliminary interviews and maintained human resource files, demonstrating proficiency in both verbal and written communication.