ERIN JOHNSON
Long Lake,Minnesota
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Wayzata Wine and Spirits
Wayzata, MN
03.2016 - 08.2025
- Placing orders for all NA and THC products.
- Adhere to budget and inventory levels.
- Entering and coding all invoices.
- Entering pricing and sales into POS system.
- Organizing displays, shelves and coolers.
- Open/close store including daily deposits.
- Training of new cashiers and key holders.
- Customer service and cash register responsibility.
- Assist the General Manager in all aspects of day to day operations.
Assistant Manager/Key Holder
MGM Wine and Spirits
Waconia, MN
10.2010 - 12.2015
- Customer service and cash register responsibility.
- Inventory and ordering, entering pricing and sales into POS system.
- Organizing displays, shelves and coolers, daily deposits.
- Open/close store.
- Training of new cashiers.
Crew Trainer
COURTESY CORPORATION, INC
EAU CLAIRE, WI
12.2006 - 01.2008
- Knowledge of all aspects of the daily store operations.
- Trained new employees in all areas of customer service. Tracking of each employee’s progress and performance, recognition and follow-up/review training.
Telemarketer
VARIOUS COMPANIES
EAU CLAIRE, WI AND MOUND, MN
02.2003 - 12.2006
- Outbound calling offering free mortgage analysis for Home Key Mortgage and Team Mortgage.
- Outbound calling to raise funds for a political party.
- Seasonal inbound Customer Service Representative for GSI Commerce. Assisting callers in many ways, taking orders, tracking orders, submitting credit requests, resolving lost or cancelled orders, handling each call in a timely and proficient manner.
Assistant Manager
SUBWAY, INC.
WINSTED, MN
07.2002 - 01.2003
- Responsible for all aspects of store operations as there was not a manager on site.
- Responsibility for weekly reports including inventory, product order, labor and food costs.
- Training, overseeing and review of all employees (which averaged about 15 part-time).
- Worked alongside crew preparing customer orders and checking them out at the register. On party orders, I would occasionally go in early to get them prepared so they did not interfere with day to day operations.
Education
High School Diploma -
Mound Westonka High School
Mound01-2003
Areas of Expertise
- Excellent organizational and customer service skills
- Responsibility for daily operational objectives
- Ability to stay calm under pressure
- Passion for learning new skills and teaching others
Timeline
Assistant Manager
Wayzata Wine and Spirits
03.2016 - 08.2025
Assistant Manager/Key Holder
MGM Wine and Spirits
10.2010 - 12.2015
Crew Trainer
COURTESY CORPORATION, INC
12.2006 - 01.2008
Telemarketer
VARIOUS COMPANIES
02.2003 - 12.2006
Assistant Manager
SUBWAY, INC.
07.2002 - 01.2003
High School Diploma -
Mound Westonka High School