Erin Johnson CMP, CMM
Spotswood,NJ
Summary
A motivated Senior Manager with a positive track record for planning, implementing, and managing projects, budgets, and systems focusing on continuous quality and service improvements. Excels at understanding and meeting customer needs and expectations utilizing technology and cultivating internal and external partnerships that deliver results and are aligned with organizational mission and values. Highly skilled at working across boundaries and hierarchy to achieve superior outcomes. An experienced people leader, coach, and talent developer emphasizing equitable and inclusive practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Manager, Travel and Meetings Operations
Robert Wood Johnson Foundation
02.2021 - Current
- Reevaluated vendors, solutions, and services to decrease spending and increase diversity.
- Directly supervised, managed, and led staff for performance development, training, and delegation of tasks.
- Committed to inclusive and healthy initiatives in all aspects of meetings and travel.
- Continued to perform orientations for all new hires and current staff on travel, meetings, and credit card policies.
- Increased credit card fraud program compliance.
- Managed risk assessments for gatherings off-site in multiple locations.
- Continued to partner on safety initiatives for travel utilizing International SOS as a vendor.
- Partnered with HR and Finance to connect expense reporting and travel process with the Workday product.
- Recovered $40k in unused (Covid shutdown related) airline tickets to repurpose for future travel.
- Facilitated virtual events to build community engagement.
- Continued career partnership with executive suite members to plan, and execute all Board of Trustees meetings, including site selection, hotel search, all logistics, and content.
- Disability Inclusion and Justice Taskforce Member
Foundation Services Operations Meeting Manager
Robert Wood Johnson Foundation
05.2010 - 02.2021
- Responsible for screening and selection of new team members, including the interview process.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained strong relationships with customers and suppliers.
- Responsible for recouping savings of $1.3 million due to renegotiating contracts and agreements that were canceled due to Covidthe shutdown.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Created and implemented a Strategic Meeting program to centralize multiple team functions.
- Collaborated closely with internal legal, finance, and communications teams to minimize legal and financial risk while supporting the guiding principles of the Foundation for contracts and other commitments.
- Established a directory of diverse personnel and reliable service providers.
- Introduced meeting tools and processes to achieve challenging objectives.
- Led daily operations for on-site meetings team utilizing over 30 rooms.
- Manipulated internal space to accommodate space requests.
- Participated in the redesign of outdoor patio space and new function uses for indoor atrium.
- Used multiple meeting products to coordinate a complete timeline for event planning and execution.
- Instituted diagram software for meeting space.
- Onboarded all new hires with travel documentation and corporate credit cards.
- Primary administrator for Foundation-wide credit card program.
- Worked on RFP for new travel team; led transfer of information from the previous vendor to the new vendor.
- Led transfer and training for new travel vendor and two new meeting technology products.
- Selected to work on the PCMA team for the 2019 Apex Glossary regarding budgeting and finance.
Meeting and Special Events Planner
Robert Wood Johnson Foundation
05.2005 - 05.2010
- Increased space use to capacity for peak times.
- Managed all event logistics, contract negotiations, timelines, and staffing needs from concept to final invoice payments both on campus and off-site.
- Planned and executed all event coordination for retirements, annual parties, and annual staff family festivals.
- Communicated with internal catering and AV team to obtain successful outcomes.
- Inspected event facilities to confirm conformance to customer requirements.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Coordinated florists, photographers, and musicians for events.
- Consulted with customers to determine objectives and requirements for events.
- Brainstormed and implemented creative event concepts and themes.
- Created and maintained event expenditures and budgets in job-related software.
- Acquired contracts and agreements to finalize negotiations for internal meetings and grantees.
- Created, reviewed, and maintained policies and addendums for meetings.
Education
Associate of Science - Social Science
Middlesex College
Edison, NJSkills
- Strategic Planning for Long-Term Results
- Media and Technology Knowledge
- Budget and Finance Systems Expertise
- High Touch Executive Meeting Management
- Creative Social and Community Building Events
- ADA Compliant and Inclusive Events
- Internal Customer Relationship Expert
- Vendor Management and Contract Negotiations
- Legal, Financial, and Risk Assessments
- Leadership, Team Development, and Mentoring
- Etiquette, Tablescape, and Decor
- Travel Expert (Concur)
- Site Selection and Procurement Specialist
Certification
- CMP - Certified Meeting Planner
- CMM - Certified Meeting Management
Timeline
Sr. Manager, Travel and Meetings Operations
Robert Wood Johnson Foundation
02.2021 - Current
Foundation Services Operations Meeting Manager
Robert Wood Johnson Foundation
05.2010 - 02.2021
Meeting and Special Events Planner
Robert Wood Johnson Foundation
05.2005 - 05.2010
Associate of Science - Social Science
Middlesex College
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