Erin Johnston

Contract Management:

• Drafting, reviewing, and negotiating contracts.
• Ensuring compliance with legal and company policies.

Sales Support:

• Assisting the sales team with contract-related inquiries.
• Facilitating communication between the sales and legal departments.
• Supporting the sales process by ensuring timely contract execution.
• Thoroughly reviewing contract terms and conditions.
• Identifying and rectifying errors or discrepancies in contracts.

Communication Skills:

• Effective verbal and written communication with internal teams and external clients.
• Explaining complex contract terms to non-legal stakeholders.

Time Management:

• Prioritizing tasks to meet deadlines.
• Managing multiple contracts and projects simultaneously.

Analytical Skills:

• Analyzing contract performance and compliance.
• Using data to drive contract decisions and improvements.

Technology Proficiency:

• Using contract management software (e.g., DocuSign, Adobe, SAP).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Customer Service Orientation:

• Providing excellent service to internal and external stakeholders.
• Addressing client needs promptly and professionally.
• Resolving contract-related issues.

Training and Development:

• Expertise in designing, implementing, and evaluating training programs to enhance team performance and skill sets.
• Coaching and Mentoring: Skilled in providing personalized support and guidance to team members to foster growth and development.

• Liaise between potential clients and financial institutions, evaluate clients, research credit records, and prepare documentation for loan packages
• Schedule and track closing dates, contingency dates, and rate lock expiration dates to ensure compliance and all deadlines are met
• Assisted clients with loan refinancing based on more favourable terms such as a shorter repayment period or lower monthly payments, as well as managing, tracking, and processing a pipeline of up to 30 loans at a time
• Optimized loan approval process through updated techniques and systems to achieve efficiency, reducing loan closure process time by 1 week or more

• Assessed applicants' financial status and assets to determine loan feasibility, reviewing loan agreements for accuracy
• Evaluated previous and potential client’s financial situation for potential savings and developed referral networks to locate prospects for loans and generate business
• Managed $1M+ worth of high-risk loan applications and deals, adhering to organizational standards, guidelines, and compliance
• Improved closing rates across all lenders closing on average over 15-20 loans per month
• Managed and processed both purchase and refinance loans for multiple different brokers

• Assist customers with placing orders, care and product recommendations via phone, email and online
• Processed customer claims and returns, informed customers of company policies
• Troubleshoot order issues and assist in timely solutions to the customers satisfaction
• Process all credit card payments and refunds for all orders
• Quality control of orders being shipped and assist in all warehouse duties