Erin Jones
Banning,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Mission Lakes Country Club
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Collaborated with Tech Support and Department Managers to improve the business' website, resulting in a 43% efficiency increase.
- Upgraded to a 100% computerized HOA management software. Resulting in 63% reduction of manual work and significantly minimizing oversight.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Rooms Controller
Westin Mission Hills Golf Resort & Spa
10.2019 - 06.2021
- Coordinated check-in and pre-registration procedures for arriving groups.
- Processed all guest check-ins, activated room keys and secured valid payments.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Trained new employees on standards and hotel procedures.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Westin Mission Hills Golf Resort & Spa
08.2017 - 10.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
Bachelor of Arts - Public Relations And Organizational Communication
California State University - San Bernardino
San Bernardino, CA09.2019
Skills
- Project Planning
- Clerical Support
- Project Coordination
- Microsoft Office Suite
- External Organizational Skills
- Meeting Benchmarks
- Customer Service
- Marketing
References
Jason Brock - Resort Manager, Westin Mission Hills Golf Resort & Spa
(760) 487-2400
Ashley Robles - Palm Springs Unified School District
(760) 620-4543
Davine Manger - Director of Front Office, Amin Casa Palm Springs
(760) 851-8906
David Caudillo - Accounting Controller, Mission Lakes Country Club
(760) 676-4404
Eric Charos - General Manager, Mission Lakes Country Club
(760) 676-4405
Timeline
Administrative Assistant
Mission Lakes Country Club
06.2021 - Current
Rooms Controller
Westin Mission Hills Golf Resort & Spa
10.2019 - 06.2021
Front Desk Agent
Westin Mission Hills Golf Resort & Spa
08.2017 - 10.2019
Bachelor of Arts - Public Relations And Organizational Communication
California State University - San Bernardino
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