Erin Jones
Waynesville,MO
Summary
Proven to excel in fast-paced environments; leveraged a strong work ethic and customer service skills at Woods Grocery Store to significantly enhance customer satisfaction. Skilled in food safety and preparation, Adeptly increased sales through effective product promotion and meticulous attention to detail, contributing to a positive and efficient team for a dynamic business.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Woods Grocery Store
03.2019 - 11.2019
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Offered product samples to customers, generating additional sales through taste-testing.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared salads, soups and sandwiches for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Accurately operated cash register to process customer payments.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
- Prepared custom order requests for special events, receiving positive feedback for quality and service.
- Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Coordinated with suppliers to secure best quality products, enhancing overall selection available to customers.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Conducted regular price checks to stay competitive, adjusting as necessary to meet market demands.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
Expeditor
Salusbury Industury
04.2018 - 09.2018
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
- Trained new expeditors and food runners according to company policies and standards.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Optimized warehouse organization, ensuring easy access to materials for expedited order processing.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Facilitated timely deliveries, staying ahead of schedule by closely monitoring supplier performance.
- Identified discrepancies in inventory, leading to more accurate stock levels and reduced waste.
- Worked effectively in fast-paced environments.
- Trained new staff on expediting procedures, raising overall competency of team.
- Improved project completion rates with diligent tracking of order statuses and proactive problem-solving.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Reduced downtime by coordinating rapid responses to equipment failures and supply shortages.
- Solved critical delays in shipment, negotiating solutions that minimized impact on production.
- Optimized resource allocation, ensuring that critical projects received priority attention.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Devised and implemented efficient processes for production tracking and inventory control.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Collaborated with suppliers for timely delivery, minimizing production delays.
Overnight Stocker
Walmart
01.2015 - 06.2015
- Kept work areas neat, clean and free from debris.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves to match planogram images and instructions.
- Stocked designated items on shelves, end caps and displays.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
- Interacted with guests in friendly and knowledgeable way.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Managed timely and effective replacement of damaged or missing products.
Construction Worker
Zachary Industrial
03.2014 - 11.2014
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Managed safe and efficient use of tools and equipment on construction sites.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Education
High School Diploma -
Riverton High School
Riverton, ILSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Food preparation
- Cleaning and sanitizing
- Food safety
- Meat slicing expertise
- Safe food handling
- Equipment safety
- Food preparations
- Sanitation practices
- Hospitality service expertise
- Order taking accuracy
- Menu memorization
- Flexible schedule
- Work area maintenance
- Equipment use
- Heavy lifting
- Proper food handling
- Pricing and shelf labeling
- Platter and tray preparation
- Merchandising displays
- Cash handling proficiency
- Food safety compliance
- POS system operation
- Product stocking and rotation
- Food sales and promotion
- Cross-selling products and services
- Cash handling
- Food running
- Inventory rotation
- Register operations
- Product rotation
- Product knowledge
- Equipment operation
- Data entry
- Performance improvement
- Inventory checks
- Inventory control
- Cash register operation
- Product recommendations
- Order discrepancy reporting
- Accurate money handling
- Interactive communication skills
- Inventory counts
- Cooking
- Ordering procedures
- Sales expertise
- Beverage preparation
- Point of sale operation
- Sales proficiency
- Product presentation
- Product merchandising
- Upselling
- Inventory oversight
- Point of sale proficiency
- Product sampling
- Personal shopping
- Food safety standards
- Weights and measurements
- Menu planning assistance
- Organizational growth
- Loading and unloading
- Equipment monitoring
- Verbal and written communication
- Food services
- Shrink control
- Point of sale systems
- Table setting
- Salad preparation
- Effective customer communication
- Cheese aging
- Hospitality and accommodation
- Deli equipment operation
- Stocking of food cases
- Teamwork and collaboration
- Slicer operation
- Team player
- Phone orders
- Cleaning and organization
- Cleaning and sanitation
- Problem-solving
- Adaptability and flexibility
- Supply restocking
- Sandwich preparation
- Stocking and replenishment
- Critical thinking
- Packaging and labeling
- Order taking
- Meal preparation
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
English
Full Professional
Timeline
Deli Clerk
Woods Grocery Store
03.2019 - 11.2019
Expeditor
Salusbury Industury
04.2018 - 09.2018
Overnight Stocker
Walmart
01.2015 - 06.2015
Construction Worker
Zachary Industrial
03.2014 - 11.2014
High School Diploma -
Riverton High School
Similar Profiles
Omar AhmedOmar Ahmed
Cashier at Metro Grocery StoreCashier at Metro Grocery Store
Loren Z. JonesLoren Z. Jones
Clerk at Krogers Grocery StoreClerk at Krogers Grocery Store
Marcelo RosasMarcelo Rosas
Cashier, Bagger at HEB Grocery StoreCashier, Bagger at HEB Grocery Store