Erin Jordan
Williamsburg,VA
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, and networker with other areas in the D.C.
Overview
11
11
years of professional experience
Work History
Lead Associate of Dock Flow, Back up Label Control
Walmart
Williamsburg, VA
01.2016 - Current
- Built strong relationships with associates and managers through positive attitude and attentive response.
- Mentored and guided associates to foster proper completion of assigned duties.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Adhered to rigorous standards for customer service, and operational safety.
- Demonstrated knowledge of company mission and goals and mentored eassociates in reaching objectives aligned with company core values.
Operations Manager, Customer Experience
L.L. Bean
Williamsburg, VA
09.2010 - 11.2015
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Education
Business Administration And Management
Thomas Nelson Community College
Hampton, VAHigh School Diploma -
New Kent High School
New Kent, VA06.1997
Skills
- Quality Control
- Problem Anticipation and Resolution
- Critical Thinking
- Time Management
- Attention to Detail
- Performance Monitoring
- Forklift Training
- Safety Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Lead Associate of Dock Flow, Back up Label Control
Walmart
01.2016 - Current
Operations Manager, Customer Experience
L.L. Bean
09.2010 - 11.2015
Business Administration And Management
Thomas Nelson Community College
High School Diploma -
New Kent High School
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