Erin Joyce

• Supervise a division of six high-performing teams across two federal contracts. Set strategic direction across the division and support staff in successfully fulfilling the scope of work.
• Accountable for producing high quality deliverables to executive leadership, external stakeholders, and the government client.
• Consult client on policy and lead federal regulation proceedings. Support consensus building across multiple government agencies. Direct the response to thousands of public comments from external stakeholders. Successfully implemented numerous changes to federal regulation impacting national programs.
• Set the tone of the division, prioritizing collaboration, respect, and inclusivity. Foster a culture of open feedback, both upwards and downwards, encouraging constructive dialogue between all team members and leadership where all perspectives are valued and acted upon when needed.
• Optimize individual’s strengths and expertise, and team performance through consistent training and process improvement.
• Participate in talent acquisition. Provide personalized training to new staff. Create and execute development plans to support staff growth. Provide staff with feedback for annual performance reviews.
• Manage staff allocations and planning within the division and consistently meet budget targets.
• Negotiate scope of work with client, propose approach, assess risks, and interpret ambiguity in contract documentation.
• Facilitate conflict resolution across divisions by promoting empathy and open communication during mediation resulting in improved relationships.
• Contribute to proposal writing and budget estimation for federal contracts. Participated in two proposals resulting in contract award.

• Contracted with clients to advise on quality measurement and public health policy.
• Managed client relationships through regular communication, and project updates.
• Exceeded client expectations on numerous deliverables and presented findings to executive-level stakeholders.

• Managed 2 divisions of 15+ teams on federal contracts totaling over 20 million dollars
• Oversee timely completion of over 50 contract deliverables
• Managed subcontractor budgets of over 2 million dollars within +/- 5% variance
• Develop and maintain strategic relationships with subcontractors
• Estimate labor, manage allocations, and monitor cost to complete projections
• Manage written and verbal communication with government client

• Led national rollout of first of its kind metric that assesses healthcare inequity for socially at-risk populations to hospitals, since implemented in federal programs
• Developed a first of its kind network of patients prepared to engage in quality measurement research. Saw network through from inception to launch and maintenance.
• Published a manual on effective patient engagement on behalf of the federal government. Required for use by the federal government for all contractors in related research.
• Routinely briefed internal and client leadership on projects
• Led multidisciplinary team of clinicians, statisticians, and support staff on complex, technical projects
• Supervised workload and coaching of research support staff

• Coordinated up to 4 fast-paced, deadline driven teams at a time
• Effectively managed timelines and task prioritization ensuring timely completion of all deliverables
• Participated on a committee responsible for improving workplace culture

• Prepared deliverables for leadership review

• Facilitated regular internal meetings