Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Joyce

Plano,TX

Summary

Customer and results driven professional with a proven track record in fraud investigation, claims resolution, and revenue cycle management. Skilled in conducting in depth research, analyzing data patterns, and resolving high volume cases efficiently. Known for being detail oriented, fast learning, and a collaborative team player. Strong ability to manage sensitive information, perform root cause analysis, and support staff development in dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fraud Specialist I / SME

JP Morgan Chase & Co
11.2021 - Current
  • Investigate debit card fraud and missing item claims in compliance with Reg E guidelines.
  • Analyzed transaction patterns to identify and mitigate potential fraud risks.
  • Collaborated with cross-functional teams to develop fraud prevention strategies.
  • Conduct phone interviews to collect critical information for claim validation.
  • Assist new hires during the nesting period with system navigation and process training.
  • Lead LMOS huddles and provide performance-based coaching to support team development.
  • Ensure accurate documentation and timely resolution of customer disputes.
  • Analyzed transaction patterns to identify and mitigate potential fraud risks.

Bar Manager

Pinstack
08.2018 - 04.2023
  • Conducted detailed record keeping and tracked inventory, losses, and vendor payments skills directly applicable to researching and following data trails in skip tracing.
  • Investigated customer issues, resolved disputes, and identified patterns of behavior, demonstrating a strong analytical mindset and persistence in problem solving.
  • Managed staff schedules and customer flow, requiring high level multitasking and attention to detail in a fast-paced, high pressure environment.
  • Maintained compliance with legal and regulatory standards, ensuring accuracy in documentation and reporting.
  • Interfaced with vendors and customers, sharpening communication and negotiation skills critical for contact and resolution in skip tracing.
  • Utilized POS systems and reporting software, building foundational skills in digital systems management and data entry.

Deposits Clerk

Dave and Busters
12.2018 - 05.2022
  • Handled sensitive financial transactions and confidential customer information with a high level of discretion and accuracy.
  • Investigated and resolved deposit discrepancies by reviewing transaction histories and identifying patterns or irregularities.
  • Maintained detailed documentation and logs, ensuring accuracy in data entry and compliance with internal controls and financial regulations.
  • Utilized banking software and databases to track, update, and verify account information.
  • Collaborated with internal departments to trace and recover missing or misrouted funds, applying problem solving skills and persistence.
  • Prioritized tasks and deadlines in a high volume environment, demonstrating efficiency and attention to detail.

Education

Medical Billing and Coding Certificate -

University of Phoenix
Phoenix, AZ
11.2024

High School Diploma -

Alta Loma High School
Alta Loma, CA
05.2010

Skills

  • Fraud Investigation
  • Anti-fraud systems
  • Fraud prevention
  • Transaction monitoring
  • Customer Dispute Resolution
  • Reg E Compliance Standards
  • Documentation
  • Revenue Cycle
  • Training
  • Leadership Support
  • Communication
  • Cybersecurity awareness

Certification

  • Reg E and Fraud Claims Processing (JP Morgan Chase)
  • FDCPA and Fair Credit Reporting Act – Internal Training
  • HIPAA Compliance Training
  • Customer Service Excellence – Corporate Workshop

Timeline

Fraud Specialist I / SME

JP Morgan Chase & Co
11.2021 - Current

Deposits Clerk

Dave and Busters
12.2018 - 05.2022

Bar Manager

Pinstack
08.2018 - 04.2023

Medical Billing and Coding Certificate -

University of Phoenix

High School Diploma -

Alta Loma High School

Similar Profiles

CREATE PROFILE