Erin Kane
Atchison,KS
Summary
Business-driven individual skilled in healthcare and promoting exemplary attention to detail. Focused and enthusiastic with a strong drive to help others. Looking to join an organization that wants to make a difference in people's lives.
Overview
15
15
years of professional experience
Work History
St. Croix Hospice Care Transition Coordinator
St. Croix Hospice
Atchison, KS
07.2023 - Current
- Receive data for new admissions and review paperwork from the admission process.
- Answer phone calls for other branches, client’s family members and teammates
- Processed customer orders efficiently.
- Assisted patients using personal skills and policy expertise to manage smooth transitions.
- Provided emotional support to transitioning students who may be experiencing anxiety or stress due to the change in environment.
- Coordinated meetings with parents and staff members to discuss transition planning options and strategies.
- Collaborated with individuals, families, and professionals to develop comprehensive transition plans that included long-term goals and objectives.
- Identified key sources of information that could be helpful to patients, families, and other individuals.
- Interacted with individuals by asking appropriate open-ended questions to better understand needs and requirements.
St. Croix Hospice Health Information Manager
St. Croix Hospice
Atchison, KS
10.2022 - 07.2023
- Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues.
- Answer phone calls for other branches, client’s family members and teammates
- Prep IDG report biweekly and monthly reports
- Process orders.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Streamlined day-to-day office processes to meet long-term goals.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Monitored data entry activities into various systems such as EHRs, CPOE systems.
- Participated in interdisciplinary teams focused on improving quality outcomes through better documentation practices.
Bank of Atchison Post Loan Closer
Bank of Atchison
Atchison, KS
01.2018 - 10.2022
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Assembled important paperwork and disclosures for borrower
- Conducted UCC searches and created environmental reports as part of loan process
- Maintained friendly and professional customer interactions
- Originated, reviewed, processed, closed, and administered customer loans for AG, Commercial, and Consumer.
- Compiled loan closing packages according to lender's instructions.
- Assisted borrowers in understanding all aspects of their loan transaction while providing guidance on best practices regarding their financial decisions.
- Maintained accurate records pertaining to each loan file in compliance with company policies and procedures.
- Provided customer service to borrowers throughout the entire loan process.
- Monitored post-closing activities such as recording fees, finalizing titles, releasing funds from escrow accounts.
- Attended weekly meetings with staff members to discuss current loan transactions.
- Verified borrower information including credit reports, employment history, asset verification and debt-to-income ratio.
- Processed payoffs when requested by borrowers or lenders.
- Established escrow accounts for taxes and insurance payments as needed.
- Notarized documents as necessary per state laws.
- Prepared Closing Disclosure statements and other required documents in accordance with federal regulations.
- Ensured that all documentation is properly signed off by parties involved prior to closing.
Trusted Care Chiropractic Business Office Manger
Trusted Care Chiropractic
Atchison, KS
05.2014 - 01.2018
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Monitored office inventory to maintain supply levels.
- Reviewed invoices for accuracy to identify cost savings.
- Established and maintained filing systems to support office personnel.
- Attended and participated in continuing educational programs to optimize job performance.
- Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Evaluated office processes to report opportunities for improvement to leadership.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Directed and oversaw office personnel activities.
- Reviewed metrics to determine integrity of qualitative data input.
Atchison Hospital Business office Lead
Atchison Hospital
Atchison, KS
12.2008 - 01.2013
- Handled various insurance types including Commercial, Blue Cross Blue Shield, Self-pay, State Medicaid, VA, Auto Insurance, and Medicare.Managed the collector to get numbers down from payee
- "Experienced commercial billing below 1 million.
- Files claims EI and paper and worked within the EMR
- Also used the core Meditech system
- Mentored and guided employees to foster proper completion of assigned duties
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
- Built strong relationships with customers through positive attitude and attentive response
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Evaluated office processes to report opportunities for improvement to leadership.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
Education
Certification CNA – HHA -
Highland Community College
01.2013
26 Hours of Coursework completed with emphasis in Business -
Kansas City Kansas Community College
01.2001
High School Diploma earned -
Pleasant Ridge High School
01.2000
49 hours applied to Associates degree in Business Administration -
Highland Community College
Skills
- Clinical record reviews
- Patient assistance
- Services oversight
- Transition planning
- Excellent Communication
- Active Listening
- Community Resources
- Continuous Improvement
- Client Advocacy
- Organizational Skills
- Problem-solving aptitude
- Analytical Skills
- Relationship Building
- Time management abilities
- Teamwork and Collaboration
- Referral Coordination
- Multitasking
Volunteer Organizations
- Special Olympics, Atchison, KS
- Project Atchison, Atchison, KS
- Amelia Fest Volunteer, Atchison, KS
- Board Member for Salvation Army
References
- Stacie Henry, 913.708.3974
- Jennifer Oden, 913.426.6110
- Allison Oswalt, 913.426-3728
Timeline
St. Croix Hospice Care Transition Coordinator
St. Croix Hospice
07.2023 - Current
St. Croix Hospice Health Information Manager
St. Croix Hospice
10.2022 - 07.2023
Bank of Atchison Post Loan Closer
Bank of Atchison
01.2018 - 10.2022
Trusted Care Chiropractic Business Office Manger
Trusted Care Chiropractic
05.2014 - 01.2018
Atchison Hospital Business office Lead
Atchison Hospital
12.2008 - 01.2013
Certification CNA – HHA -
Highland Community College
26 Hours of Coursework completed with emphasis in Business -
Kansas City Kansas Community College
High School Diploma earned -
Pleasant Ridge High School
49 hours applied to Associates degree in Business Administration -
Highland Community College
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