Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Kasperowicz

Blandon,Pennsylvania

Summary

Dynamic and results-driven professional with extensive experience at Dorney Park, excelling in team leadership and customer service. Proven ability to train and develop staff while ensuring compliance with safety standards. Strong communicator adept at resolving conflicts and enhancing guest experiences through effective planning and implementation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Rides Area Supervisor

Dorney Park
03.2025 - Current
  • Oversaw daily operations ensuring compliance with safety and quality standards.
  • Trained and mentored team members and Team Leads according to standard operating procedure.
  • Oversaw Team Lead activity
  • Managed staffing
  • Communicated with upper-level management and leadership in adjacent departments
  • Responded to ride downtime
  • Resolved guest conflicts and concerns
  • Flexible to the needs of the area and rides department

Rides Team Lead

Dorney Park
08.2023 - 08.2024
  • Oversaw team operations, ensuring adherence to standard operating procedures.
  • Trained and coached staff, providing guidance on best practices and improvements.
  • Evaluated daily staffing and provided breaks for associates in accordance with PA labor laws.
  • Rotated associates between ride positions to ensure focus and safety.
  • Communicated with supervision to problem solve and enhance the guest and associate experience.

Front End Assocaite

Weis Markets Inc
12.2022 - 05.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately and efficiently
  • Assisted, when necessary, with self-service machine issues

Rides Associate

Dorney Park
07.2022 - 08.2023
  • Operated ride equipment, ensuring safety protocols followed during guest interactions.
  • Assisted guests in boarding and disembarking rides efficiently, enhancing overall experience.
  • Monitored ride operations to maintain optimal performance and guest satisfaction.
  • Provided clear communication regarding ride safety instructions to guests

Customer Service Desk Associate

Boyer's Food Markets
06.2021 - 06.2022
  • Operated front end equipment such as registers, lottery machines, company phones, etc.
  • Assisted customers with inquiries and product information
  • Supervised front end activity

Education

High School Diploma -

Fleetwood Sr. High School
Fleetwood, PA
06-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Team leadership
  • Time management
  • Verbal and written communication
  • Policies and procedures implementation
  • Staff training and development
  • Planning and implementation
  • Staff management

Certification

  • International Ride Operators Certification, International Ride Training - 2022-2025
  • IROC Certified Trainer, International Ride Training - 2023-2025

Timeline

Rides Area Supervisor

Dorney Park
03.2025 - Current

Rides Team Lead

Dorney Park
08.2023 - 08.2024

Front End Assocaite

Weis Markets Inc
12.2022 - 05.2024

Rides Associate

Dorney Park
07.2022 - 08.2023

Customer Service Desk Associate

Boyer's Food Markets
06.2021 - 06.2022

High School Diploma -

Fleetwood Sr. High School

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