Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erin K. Carriero

Erin K. Carriero

Healthcare Account Executive
Fleming Island,FL

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

19
19
years of professional experience

Work History

Account Executive

Owens & Minor
01.2021 - Current
  • Manages the relationship between Owens & Minor and Coastal Community Health, a $100M+ relationship.
  • Collaborates in value analysis practices and policies to include large conversions, such as I.V. Therapy and EnFit Enteral Feeding projects.
  • I am experienced in taking clinical requests and needs in complicated and large amounts, and building out a financial plan for the system.
  • Works on building a win-win relationship with the customer regarding products and services that bring value and savings to both sides.
  • Strategically tackles uncontrollable scenarios such as COVID, tariffs, weather tragedies, etc. I have worked shoulder to shoulder with healthcare leadership in three pandemics: H1N1 2009, Ebola 2013, and COVID 2020, along with many flu seasons. I have managed the health system and supply through two major hurricanes that wiped out Baxter and I.V. fluids, collaborating daily on surgical cases and needs to ensure surgical needs are met.
  • My experience has brought me through one ERP conversion, and I am currently part of a team overseeing another ERP conversion.
  • My team has 'on the fly' built out emergency plans and acted on them to support the customer in critical situations.
  • Manages two direct reports, with annual goals and performances, along with merit increase evaluations.

Account Manager

Owens & Minor
05.2018 - 01.2021
  • Covered a $70 million customer in the Southeast region.
  • Oversaw a team of dedicated workers to manage and provide detailed services to customers.
  • Worked with the VP and C-suite-level administration to drive best practices and provide savings.
  • Worked very closely with nursing, infection control, and surgical on the conversion of products.
  • Managed supply issues and inventory forecasting.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Project Analyst

Owens & Minor
08.2010 - 04.2018
  • Dedicated Baptist Health Systems' onsite support in Jacksonville as a VAT (Value Analysis Team) Analyst and Distribution Price Management.
  • Maintained all of the customers' G.P.O. (Group Purchasing Organization) / local contract agreements through the primary distributor.
  • Collected, cleaned, and analyzed all product details and financials in GPO commodity product groups, working with both vendor representatives on bids, and G.P.O. representatives to update, cross, and validate information.
  • Ran analytical data to perform the most accurate and professional data to be received by the customer, Value Analysis Team.
  • Supports and presents data in monthly MedSurg and O.R. Value Enhancement Team meetings.
  • Supported all other VETS, including Cardio, Pulmonary, Lab, and Imaging, with analytics and product knowledge.
  • Manages product evaluations for clinical decisions.
  • Works in customer internal programs to maintain up-to-date and accurate contractual information.
  • Reviews and works on a monthly pricing file for any future price changes.
  • Provides a very detailed monthly report for customers to upload in their system to avoid any pricing variances.
  • Manages and negotiates both new and expiring local pricing agreements with vendor representatives.
  • Ensures these are loaded into the Owens & Minor system correctly.
  • Participates in and supports customer implementation team meetings to help facilitate transitions or conversions of clinical decision item changes.

PANDAC Analyst

Owens & Minor
06.2008 - 10.2010
  • Inventoried wound closure products for the O.R., outpatient, and other clinical areas of a hospital.
  • Works well in high-level stress environments that are fast-paced and non-stop.
  • Provided the hospital with quarterly and annual reports of data showing product management, productivity of R.O.I., obsolescence, and financial balances.
  • Maintained knowledge of physicians' and their clinical preferences for wound closure products.
  • It was requested in all hospitals managed to expand services in other areas due to the quality and performance in the currently managed areas.
  • I attended suture and wound closure classes provided to the hospital by a vendor, along with nurses and other clinical staff.


A/R Coordinator

Owens & Minor
10.2006 - 06.2008
  • Worked with customers on invoices that were past due, current, or disputed, helping to resolve problems for both pricing and shipping errors.
  • Helped identify tax errors and worked with our corporate tax team to satisfy customer needs, clear up accounts, and augment D.S.O. (Daily Sales Outstanding).
  • Maintained all pharmacy and tax certifications to ensure Owens & Minor kept within audit and state compliance.
  • Built relationships with customers varying from A/P coordinators to CFOs.
  • Converged accounts during the McKesson acquisition smoothly, without a negative impact on customers.
  • Reduced outstanding receivables for enhanced cash flow by consistently monitoring and reconciling customer accounts.

Director of First Impressions

Owens & Minor
09.2006 - 10.2006
  • Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
  • Collaborated effectively with cross-functional teams to achieve common goals and maintain seamless operations.
  • Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
  • Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.

Education

Associate of Science -

Florida State College of Jacksonville
Jacksonville, FL
05.2001 -

Owens & Minor University
Jacksonville, FL
05.2001 -

A.O.R.N. - Sales Representative

Association of Perioperative Registered Nurses

Skills

  • Clinical data analytics
  • Mass data analysis
  • Medical product knowledge
  • Hospital Value Analysis practices and processes
  • GPO (Group Purchasing Organization) contracting process
  • Territory growth and management
  • Relationship building skills
  • Microsoft Excel, Access and Powerpoint
  • Account planning
  • Contract negotiation
  • Revenue generation

Accomplishments

    2023 Quota Achievement Above 120%

    2024 Presidents Club Award Winner

    Six Promotions within my time with Owens & Minor

Timeline

Account Executive

Owens & Minor
01.2021 - Current

Account Manager

Owens & Minor
05.2018 - 01.2021

Project Analyst

Owens & Minor
08.2010 - 04.2018

PANDAC Analyst

Owens & Minor
06.2008 - 10.2010

A/R Coordinator

Owens & Minor
10.2006 - 06.2008

Director of First Impressions

Owens & Minor
09.2006 - 10.2006

Associate of Science -

Florida State College of Jacksonville
05.2001 -

Owens & Minor University
05.2001 -

A.O.R.N. - Sales Representative

Association of Perioperative Registered Nurses

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