Erin Keck
Greensboro,NC
Summary
Proven leader in hospitality, adept at fostering teamwork and enhancing guest satisfaction at Moose Cafe. Excelled in shift planning and personnel training, driving sales through effective upselling. Skilled in complaint handling and food safety, consistently delivering high-quality service. Achieved notable improvement in team efficiency and customer service standards.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Moose Cafe
03.2020 - 11.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
COOK-CASHIER-SERVER
Midlothian Apothecary
04.2017 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
Education
Associate of Applied Science - Accounting And Business Management
Richard Bland College
Petersburg, VA05.1992
Skills
- Complaint Handling
- Organization
- Shift planning
- Personnel Training
- Verbal and written communication
- Assignment Delegation
- Table Bussing
- Guest service
- Food Safety
- Dining room logistics
- Food presentation
- Team Leadership
- Reliable and Responsible
- Decision-Making
- Team Player
- Cleaning and sanitizing
- High Energy and Stamina
- Transactions and Cash Handling
- Staff Training
- Adaptable and Flexible
- Courteous Phone Demeanor
- Cash Handling
- Food handling
- Food and Beverage Service
- Warm and Friendly
- Tableside Service
- Table Setting
- Upselling
- Food and Beverage Upselling
- Ability to Lift 30 Pounds
Timeline
Server Shift Leader
Moose Cafe
03.2020 - 11.2023
COOK-CASHIER-SERVER
Midlothian Apothecary
04.2017 - 11.2019
Associate of Applied Science - Accounting And Business Management
Richard Bland College
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