Summary
Overview
Work History
Education
Skills
Timeline

Erin Elizabeth Keenan

Boston,MA

Summary

Experienced multi-unit store leader in Boston, MA. Seeking an opportunity where I can maximize my 7+ years of management, leadership, sales, operations, and customer service experience.

Overview

7
7
years of professional experience

Work History

Dual Store Manager

Tommy Bahama
11.2020 - 07.2023
  • Responsible for managing a staff of 45 employees serving 2 locations in the Boston area: Copley Place Mall $2.1 million and the Natick Mall $2.6 million.
  • Approve and submit bi-weekly payroll for both locations. Approve the calendar, schedule, and time off requests for both locations.
  • Manage the store budgets and approve expenses. P&L responsibility.
  • Serve as a liaison between the Seattle HQ Talent Development and the store for all onboarding, I-9 verification, and new hire processes.
  • Create and deliver offer letters, new hire welcome documents, and benefits and termination documents when applicable.
  • Guide training efforts for all positions in both stores. Coach employees with career enrichment strategies and deliver annual performance reviews.
  • Responsible for recruiting and hiring goals for both locations. Source candidates externally through recruiting and networking platforms such as Workday, Indeed, and LinkedIn Recruiter.
  • Lead the store directives of customer service, clienteling, sales targets, events, promotions, and Incontact telesales.
  • Manage operations of both locations, including receiving and fulfilling shipments and supplies, fulfilling E-commerce orders, executing visual directives, and filing monetary paperwork by fiscal month.
  • Demonstrate efforts of loss prevention to protect company assets, including cash, merchandise, and company property. Conduct physical inventory and analyze results. PI results: FY 2020: less than 2.0% shrink, FY 2021 less than 0.8% shrink, FY 2022 less than 0.8% shrink.
  • Oversee both locations' facilities and building maintenance needs. Responsible for successful completion with vendors via Service Channel.

Store Manager

Tommy Bahama
09.2019 - 11.2020
  • Responsible for managing 20 employees and driving business performance at Copley Place, grossing $2.1 million.
  • Approve and submit bi-weekly payroll. Approve the calendar, schedule, and time off requests.
  • Manage the store budget and approve expenses. P&L responsibility.
  • Serve as a liaison between the Seattle HQ Talent Development and the store for all onboarding, I-9 verification, and new hire processes.
  • Create and deliver offer letters, new hire welcome documents, and benefits and termination documents when applicable.
  • Guide training efforts for all positions. Coach employees with career enrichment strategies and deliver annual performance reviews.
  • Responsible for recruiting and hiring goals. Source candidates externally through recruiting and networking platforms such as Workday, Indeed, and LinkedIn Recruiter.
  • Manage operations, including receiving and fulfilling shipments and supplies, fulfilling E-commerce orders, executing visual directives, and filing monetary paperwork by fiscal month.
  • Demonstrate efforts of loss prevention to protect company assets, including cash, merchandise, and company property. Conduct physical inventory and analyze results. PI results: FY 2019 less than 2.0% shrink.
  • Oversee store facilities and building maintenance needs. Responsible for successful completion with vendors via Service Channel.
  • Managed a seamless store re-opening through the COVID-19 pandemic adhering to state safety guidelines. Promoted to area territory of Boston and Natick in fall of 2020.

Assistant Store Manager

Vineyard Vines
10.2018 - 09.2019
  • Responsible for managing a staff of 30 employees and driving top-line sales of a high-volume location at Prudential Center, grossing $3.8 million
  • Traveled as needed for MA stores: Chestnut Hill, Nantucket, & Patriot Place.
  • Division of department responsibilities includes ownership of 4 sales units: Women's, Girl's, Boy's, and Baby. Assist in visual standards and operations.
  • Division of responsibilities includes events and community outreach.
  • Hosted successful philanthropic events, including Make a Wish, the Boston Marathon benefitting MGH, and the Rally Against Cancer benefitting the Jimmy Fund and Dana-Farber.
  • Division of responsibilities includes human resources.
  • Manage the calendar and schedule. Approve time-off requests.
  • Approve and submit bi-weekly hourly associate payroll via DayForce HCM.
  • Manage recruiting, hiring, and training efforts via UltiPro, and externally source new candidates through college career fairs, job fairs, and LinkedIn.
  • Delivers: the offer letter, welcome documents, employee handbook, and benefits if applicable. Submits: onboarding, I-9 verification, background check, reference verification, and new hire paperwork promptly to Stamford, CT corporate office.
  • Supports the Vineyard Vines' Code of Conduct standards, oversees the dress code, completion of workplace harassment training.
  • Exemplify Shep and Ian's vision of "Every Day Should Feel This Good" to our employees and customers.
  • Completes weekly reports, business trends, and overall store and product feedback to Stamford, CT HQ corporate office.

Store Manager

Lilly Pulitzer
02.2017 - 10.2018
  • Responsible for managing a staff of 15 employees and driving store performance of a Jewel-box location in Osterville, MA grossing $1.0 million.
  • Responsible for leading the store directives of customer service, sales targets, visual, operations, and loss prevention measures.
  • Analyze financial results, the annual budget, P&L, KPIs, and all related business trends.
  • Manage the store budget and approve store expenses.
  • Manage the calendar and schedule. Approve time-off requests and submit bi-weekly payroll.
  • Assist with hiring responsibilities for all Massachusetts stores. Create job requisitions for the 6 Cape Cod & Island Lilly Pulitzer stores - Falmouth, Mashpee, Osterville, Chatham, Edgartown, and Nantucket.
  • Recruit and source by hosting successful career events for Cape Cod and Islands area. Networked with candidates via job fairs, LinkedIn, and Indeed.
  • Conduct detailed interviews for a range of positions.
  • Serve as a liaison between the KOP HQ Talent Development and the store for all onboarding, I-9 verification, and new hire processes.
  • Create and deliver offer letters, new hire welcome documents, and, when applicable, termination documents.
  • Embrace, exhibit, and uphold the company's Core Values.
  • Hosted several successful philanthropic Shop and Share events benefitting the Glenna Kohl Fund for Hope and Cape Cod Hospital.
  • Manage operations, shipment, orders, filing, and auditing paperwork.
  • Manage building and maintenance requests and scheduled services with outside vendors.
  • Conduct physical inventory for Osterville Support for Falmouth, Mashpee, & Chatham. FY 2017 & FY 2018 showed impressive results of less than 0.8% shrink Goal of 2.5% shrink.
  • In 2017, managed a seamless transition from a licensed signature store to corporately owned; the Lilly Pulitzer acquisition of In the Pink Stores, Inc.

Assistant Store Manager

Lilly Pulitzer
04.2016 - 02.2017
  • Traveling Assistant Store Manager of Lilly Pulitzer's 6 locations on the Cape & Islands - Falmouth, Mashpee, Osterville, Chatham, Edgartown, and Nantucket. Acting store manager leading the day to day operations and leading the team.
  • Responsible for each store's profitability. Assisted in all merchandising, visual, and operational efforts.
  • Maintained inventory management, physical inventory, and safeguarding assets of the store.
  • Responsible for elevated levels of customer service communication via phone, email, and postal mail.

Education

Bachelor of Arts - English

University of Mississippi, Oxford
06.2016

Skills

  • Recruiting, hiring, and talent development
  • Increasing sales and profitability
  • Multi-unit management
  • Clienteling and hosting events
  • P&L responsibility
  • Payroll management
  • Workday, Ultipro, Dayforce HCM
  • Aptos, Salesforce
  • Microsoft Office 365, Zoom, Outlook
  • Telesales communications InContact/ NICE

Timeline

Dual Store Manager - Tommy Bahama
11.2020 - 07.2023
Store Manager - Tommy Bahama
09.2019 - 11.2020
Assistant Store Manager - Vineyard Vines
10.2018 - 09.2019
Store Manager - Lilly Pulitzer
02.2017 - 10.2018
Assistant Store Manager - Lilly Pulitzer
04.2016 - 02.2017
University of Mississippi - Bachelor of Arts, English
Erin Elizabeth Keenan