Experienced multi-unit store leader in Boston, MA. Seeking an opportunity where I can maximize my 7+ years of management, leadership, sales, operations, and customer service experience.
Overview
7
7
years of professional experience
Work History
Dual Store Manager
Tommy Bahama
11.2020 - 07.2023
Responsible for managing a staff of 45 employees serving 2 locations in the Boston area: Copley Place Mall $2.1 million and the Natick Mall $2.6 million.
Approve and submit bi-weekly payroll for both locations. Approve the calendar, schedule, and time off requests for both locations.
Manage the store budgets and approve expenses. P&L responsibility.
Serve as a liaison between the Seattle HQ Talent Development and the store for all onboarding, I-9 verification, and new hire processes.
Create and deliver offer letters, new hire welcome documents, and benefits and termination documents when applicable.
Guide training efforts for all positions in both stores. Coach employees with career enrichment strategies and deliver annual performance reviews.
Responsible for recruiting and hiring goals for both locations. Source candidates externally through recruiting and networking platforms such as Workday, Indeed, and LinkedIn Recruiter.
Lead the store directives of customer service, clienteling, sales targets, events, promotions, and Incontact telesales.
Manage operations of both locations, including receiving and fulfilling shipments and supplies, fulfilling E-commerce orders, executing visual directives, and filing monetary paperwork by fiscal month.
Demonstrate efforts of loss prevention to protect company assets, including cash, merchandise, and company property. Conduct physical inventory and analyze results. PI results: FY 2020: less than 2.0% shrink, FY 2021 less than 0.8% shrink, FY 2022 less than 0.8% shrink.
Oversee both locations' facilities and building maintenance needs. Responsible for successful completion with vendors via Service Channel.
Store Manager
Tommy Bahama
09.2019 - 11.2020
Responsible for managing 20 employees and driving business performance at Copley Place, grossing $2.1 million.
Approve and submit bi-weekly payroll. Approve the calendar, schedule, and time off requests.
Manage the store budget and approve expenses. P&L responsibility.
Serve as a liaison between the Seattle HQ Talent Development and the store for all onboarding, I-9 verification, and new hire processes.
Create and deliver offer letters, new hire welcome documents, and benefits and termination documents when applicable.
Guide training efforts for all positions. Coach employees with career enrichment strategies and deliver annual performance reviews.
Responsible for recruiting and hiring goals. Source candidates externally through recruiting and networking platforms such as Workday, Indeed, and LinkedIn Recruiter.
Manage operations, including receiving and fulfilling shipments and supplies, fulfilling E-commerce orders, executing visual directives, and filing monetary paperwork by fiscal month.
Demonstrate efforts of loss prevention to protect company assets, including cash, merchandise, and company property. Conduct physical inventory and analyze results. PI results: FY 2019 less than 2.0% shrink.
Oversee store facilities and building maintenance needs. Responsible for successful completion with vendors via Service Channel.
Managed a seamless store re-opening through the COVID-19 pandemic adhering to state safety guidelines. Promoted to area territory of Boston and Natick in fall of 2020.
Assistant Store Manager
Vineyard Vines
10.2018 - 09.2019
Responsible for managing a staff of 30 employees and driving top-line sales of a high-volume location at Prudential Center, grossing $3.8 million
Traveled as needed for MA stores: Chestnut Hill, Nantucket, & Patriot Place.
Division of department responsibilities includes ownership of 4 sales units: Women's, Girl's, Boy's, and Baby. Assist in visual standards and operations.
Division of responsibilities includes events and community outreach.
Hosted successful philanthropic events, including Make a Wish, the Boston Marathon benefitting MGH, and the Rally Against Cancer benefitting the Jimmy Fund and Dana-Farber.
Division of responsibilities includes human resources.
Manage the calendar and schedule. Approve time-off requests.
Approve and submit bi-weekly hourly associate payroll via DayForce HCM.
Manage recruiting, hiring, and training efforts via UltiPro, and externally source new candidates through college career fairs, job fairs, and LinkedIn.
Delivers: the offer letter, welcome documents, employee handbook, and benefits if applicable. Submits: onboarding, I-9 verification, background check, reference verification, and new hire paperwork promptly to Stamford, CT corporate office.
Supports the Vineyard Vines' Code of Conduct standards, oversees the dress code, completion of workplace harassment training.
Exemplify Shep and Ian's vision of "Every Day Should Feel This Good" to our employees and customers.
Completes weekly reports, business trends, and overall store and product feedback to Stamford, CT HQ corporate office.
Store Manager
Lilly Pulitzer
02.2017 - 10.2018
Responsible for managing a staff of 15 employees and driving store performance of a Jewel-box location in Osterville, MA grossing $1.0 million.
Responsible for leading the store directives of customer service, sales targets, visual, operations, and loss prevention measures.
Analyze financial results, the annual budget, P&L, KPIs, and all related business trends.
Manage the store budget and approve store expenses.
Manage the calendar and schedule. Approve time-off requests and submit bi-weekly payroll.
Assist with hiring responsibilities for all Massachusetts stores. Create job requisitions for the 6 Cape Cod & Island Lilly Pulitzer stores - Falmouth, Mashpee, Osterville, Chatham, Edgartown, and Nantucket.
Recruit and source by hosting successful career events for Cape Cod and Islands area. Networked with candidates via job fairs, LinkedIn, and Indeed.
Conduct detailed interviews for a range of positions.
Serve as a liaison between the KOP HQ Talent Development and the store for all onboarding, I-9 verification, and new hire processes.
Create and deliver offer letters, new hire welcome documents, and, when applicable, termination documents.
Embrace, exhibit, and uphold the company's Core Values.
Hosted several successful philanthropic Shop and Share events benefitting the Glenna Kohl Fund for Hope and Cape Cod Hospital.
Manage operations, shipment, orders, filing, and auditing paperwork.
Manage building and maintenance requests and scheduled services with outside vendors.
Conduct physical inventory for Osterville Support for Falmouth, Mashpee, & Chatham. FY 2017 & FY 2018 showed impressive results of less than 0.8% shrink Goal of 2.5% shrink.
In 2017, managed a seamless transition from a licensed signature store to corporately owned; the Lilly Pulitzer acquisition of In the Pink Stores, Inc.
Assistant Store Manager
Lilly Pulitzer
04.2016 - 02.2017
Traveling Assistant Store Manager of Lilly Pulitzer's 6 locations on the Cape & Islands - Falmouth, Mashpee, Osterville, Chatham, Edgartown, and Nantucket. Acting store manager leading the day to day operations and leading the team.
Responsible for each store's profitability. Assisted in all merchandising, visual, and operational efforts.
Maintained inventory management, physical inventory, and safeguarding assets of the store.
Responsible for elevated levels of customer service communication via phone, email, and postal mail.
Education
Bachelor of Arts - English
University of Mississippi, Oxford
06.2016
Skills
Recruiting, hiring, and talent development
Increasing sales and profitability
Multi-unit management
Clienteling and hosting events
P&L responsibility
Payroll management
Workday, Ultipro, Dayforce HCM
Aptos, Salesforce
Microsoft Office 365, Zoom, Outlook
Telesales communications InContact/ NICE
Timeline
Dual Store Manager - Tommy Bahama
11.2020 - 07.2023
Store Manager - Tommy Bahama
09.2019 - 11.2020
Assistant Store Manager - Vineyard Vines
10.2018 - 09.2019
Store Manager - Lilly Pulitzer
02.2017 - 10.2018
Assistant Store Manager - Lilly Pulitzer
04.2016 - 02.2017
University of Mississippi - Bachelor of Arts, English