Erin Keenan
Middletown,NJ
Summary
Patient-centered and responsive healthcare professional with strong clinical knowledge and assessment skills. Trained in personal care and hygiene, as well as equipment sterilization and inventory management. Excellent organizational, problem-solving and prioritization skills. Knowledgeable and compassionate Nursing staff member with 10 years of patient care experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services. Respected by superiors and staff alike. A valued team member that can be relied upon at all times.
Committed to life-long learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative, Lactation Support
RWJBH Medical Group (MMC job transition)
Eatontown, NJ
08.2022 - Current
- Answers incoming calls in a professional manner.
- Set-up and sanitized exam rooms in between patient appointments
- Managed Preparation for Breastfeeding registration classes
- Set up for breastfeeding support groups twice a week
- Promotes breastfeeding program services by mail or via fax to Obstetrician and Pediatric offices
- Involved assisting with projects for the Breastfeeding Wellness Center
- Assists with scheduling follow-up appointments according to provider availability.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Scanned documents into electronic health record system as needed.
- Sorts and distributes incoming mail daily.
- Informed patients about payment options, billing policies.
- Provides support with various tasks such as scheduling tests, ordering supplies.
- Maintains a clean and organized reception area.
- Responds promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information, and verified insurance in computer system.
- Referred patients to appropriate professionals and services.
- Answered patient questions and fielded complaints to resolve issues.
- Collaborated with insurance companies to resolve billing discrepancies.
- Answer patient questions, both in-person and over the phone
Patient Care Technician, Mother-Baby
Monmouth Medical Center
Long Branch, NJ
01.2022 - 08.2022
- Obtained and recorded patient vital signs
- Effectively communicates with staff nurses for needed assistance in priority tasks
- Organized and replenished unit supplies
- Assisted new mother's in getting up and moving post delivery
- Assisted with care for newborn
- Obtained newborn glucose levels
- Collected and transported newborn specimens for lab testing
- Removed new mother's IV's upon the registered nurses request
- Answered patient assistance calls, assessed needs and offered qualified support
- Bathed new born babies and provided teaching to parents on how to do so
- Transported expressed breast milk to NICU for new mothers
- HIPPA compliance
- Followed infection control procedures
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Offered immediate assistance in emergency rapid response codes
- Supported discharge by taking patients out and checking car seat safety
- Reported to the nurse the status of patient's care and documented vital signs
Patient Care Technician, Med-Surg
Bayshore Medical Center
Holmdel, NJ
06.2019 - 12.2022
- Coordinates patient care needs with healthcare team and delivers compassionate assistance with activities of daily living.
- Promotes patient satisfaction by assisting with daily living needs such as bathing, set-up for meals, feeding, dressing, toileting and exercising.
- Documents patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responds promptly to patient call lights to provide physical and emotional support.
- Provides excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Performs EKG's, Blood draws, & collects biological specimens as directed by Registered Nurse.
- Takes & records: Temperature, Pulse, Respirations, & Blood pressure. Reports vital signs out of normal range to RN.
- Records height/ weight & Intake/ Output accurately.
- Practices purposeful rounding every hour
- Encourages patients to be up, out of bed into a reclining chair
- Practices the 4 P's: Pain, Potty, Positioning, & Possessions
- Demonstrates the 4 C's: Commitment, Compassion, Competence, & Communication.
Patient Care Technician, Cardiac Unit
Overlook Medical Center
Summit, NJ
05.2017 - 04.2019
- Coordinates patient care needs with healthcare team and delivers compassionate assistance with activities of daily living.
- Promotes patient satisfaction by assisting with daily living needs such as bathing, set-up for meals, feeding, dressing, toileting and exercising.
- Documents patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responds promptly to patient call lights to provide physical and emotional support.
- Provides excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Performs EKG's, Blood draws, & collects biological specimens as directed by Registered Nurse.
- Takes & records: Temperature, Pulse, Respirations, & Blood pressure. Reports vital signs out of normal range to RN.
- Records height/ weight & Intake/ Output accurately.
- Practices purposeful rounding every hour
- Encourages patients to be up, out of bed and in a reclining chair.
- Practices the 4 P's: Pain, Potty, Positioning, & Possessions
- Demonstrates the 4 C's: Commitment, Compassion, Competence, & Communication.
Patient Care Technician, Complex Care
Riverview Medical Center
Red Bank, NJ
11.2015 - 04.2017
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Participated in quality improvement activities within the department.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Provided emotional support for patients and families during difficult times.
- Provided direct patient care and assistance to healthcare team members.
- Helped create a safe environment by following infection control policies.
- Instructed new employees on proper techniques of performing daily tasks.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided emotional support to patients and their families during difficult times.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Restocked unit frequently with necessary medical supplies.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Practices the 4 P's: Pain, Potty, Positioning, & Possessions
- Demonstrates the 4 C's: Commitment, Compassion, Competence, & Communication.
Education
Patient Care Assistant Program
LTC Career Training
Neptune City, NJ05.2014
Health Occupations Program
Monmouth County Vocational
Keyport, NJ06.2011
High School Diploma -
Middletown High School South
Middletown, NJ06.2011
Associate of Science - Nursing
Brookdale Community College
Lincroft, NJSkills
- Mobility assistance
- Acute and rehabilitative care
- Broad medical terminology knowledge
- Clinical training
- HIPAA regulations
- Infection control standards
- Patient positioning understanding
- Healthcare expertise
- Cultural awareness and sensitivity
- Superior communication skills
- Efficient multitasker
- IT literate: Microsoft word, Excell ect
- Quick problem solver
- Customer Service
Certification
- Certified Nurse Aid
- Team Member Of The Month-October 2019
- Patient Care Technician Preceptor Program- Jersey Shore 2020 Course
References
References available upon request.
Timeline
Patient Service Representative, Lactation Support
RWJBH Medical Group (MMC job transition)
08.2022 - Current
Patient Care Technician, Mother-Baby
Monmouth Medical Center
01.2022 - 08.2022
Patient Care Technician, Med-Surg
Bayshore Medical Center
06.2019 - 12.2022
Patient Care Technician, Cardiac Unit
Overlook Medical Center
05.2017 - 04.2019
Patient Care Technician, Complex Care
Riverview Medical Center
11.2015 - 04.2017
Patient Care Assistant Program
LTC Career Training
Health Occupations Program
Monmouth County Vocational
High School Diploma -
Middletown High School South
Associate of Science - Nursing
Brookdale Community College
- Certified Nurse Aid
- Team Member Of The Month-October 2019
- Patient Care Technician Preceptor Program- Jersey Shore 2020 Course
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