Hi, I’m
Erin Kelley
Port Republic,MD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
years of professional experience
Work History
Rod And ReelChesapeake Beach, MD
Boardwalk Cafe
06.2023 - 08.2023
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
TNT StrongPrince Frederick, MD
Receptionist/Front End
12.2022 - 05.2023
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
WalmartPrince Frederick, MD
Front End
05.2021 - 08.2021
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service at the front end.
- Assisted in increasing store revenue by upselling products and promoting special offers to customers.
- Reduced wait times for customers with swift and accurate cash handling during peak hours.
- Collaborated with team members to maintain a clean and organized storefront, improving overall store appearance.
- Resolved customer complaints in a timely manner, ensuring a positive shopping experience for all patrons.
- Facilitated seamless transactions by accurately processing various forms of payment, including cash, credit cards, and gift cards.
- Contributed to inventory management by restocking shelves and organizing merchandise displays as needed.
- Prevented loss by monitoring potential theft issues at the front end and reporting suspicious activity to security personnel.
- Handled customer inquiries both in-person and over the phone, directing them to appropriate departments or resources as needed.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Calvert High SchoolPrince Frederick, MD
High School Diploma
06.2023
University Overview
- 4.01 GPA
- Extracurricular Activities: Volleyball, school photographer
- Awarded Graduate with Distinction
- Awarded Calvert Criminal Justice Program Pathway Completer
Skills
- Cash Counting Accuracy
- Strong Communication Skills
- Transaction Processing Speed
- Conflict resolution techniques
- Adaptability
- Multitasking
- POS Systems
- Product restocking
- Time management skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Boardwalk Cafe
Rod And Reel
06.2023 - 08.2023
Receptionist/Front End
TNT Strong
12.2022 - 05.2023
Front End
Walmart
05.2021 - 08.2021
Calvert High School
High School Diploma